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Global Delivery Assurance Lead

Location: San Diego, CA, USA

Notice

This position is no longer open.

Requisition Number: 210080

External Description:

Global Delivery Assurance Lead

Position Overview

Teradata is looking for a highly organized, motivated and experienced individual to fulfil the role of Global Delivery Assurance Lead for its’ Consulting Services business. The role is ultimately responsible for ensuring we have the appropriate policies, processes and governance in place to identify, mitigate and manage project delivery risks across Consulting’s global Client project portfolio, whilst achieving high levels of customer satisfaction.

The position requires a highly proactive, energetic, hands on individual with excellent communication and interpersonal skills as the role is dependent on developing and maintaining strong working relationships across the regional consulting delivery teams and the wider organization.

Ideally applicants should have experience of designing, implementing and or running a program office as well as experience in leading change management programs. The role is dependant on leveraging resources wihin the Regional Consulting Delivery Teams to drive a globally consistent performance from our regional consulting teams.  Therefore experience in matrix management and strong collaboration skills are a must. 

The ability to seamlessly switch from strategic to tactical activities is key as is the ability to identify and implement change where appropriate to support the Teradata mission.

Role & Responsibilities

  • Own, manage and maintain through regular updates to the Consulting Governance Policy
  • Monitor key performance indicators drawing and sharing insights from global data sets and taking necessary corrective action as required
  • Provide consulting delivery leaders with executive updates on the risks associated with our Client project portfolio and work with the regional delivery assurance leads to mitigate and manage these
  • Provide leadership on best practices associated with achieving high levels of customer satisfaction
  • Provide guidance, direction and support to the regional delivery assurance leads to ensure the consistent adoption of policies, processes and tools and adherence to the governance policies
  • Establish and maintain feedback loops to ensure continuous improvement of policies, processes and tools for example: bid estimation and scoping activities
  • Organize and facilitate regular risk review meetings with consulting delivery leaders and their respective deliver assurance leads to ensure effective governance of all projects and to identify potential risks to the business developing action plans to mitigate / manage these as required
  • Maintain Delivery Assurance knowledge management hub to provide the business with project management tools, templates and other intellectual property assets and information to support the effective delivery of projects within the field
  • Work with Enablement teams to ensure applicable role based training is made available for key processes and activities such as: Work at Risk, High Impact Projects (HIP), Cost of Quality, PII / GDPR / CCPA, Lessons Learned etc
  • Lead strategic and tactical initiatives to improve our operating approach, tools and methodologies including seeking out opportunities to automate existing processes

 

Desired Skills, Knowledge and Competencies

  • Excellent business acumen, pragmatic and focused
  • Passionate and strong communicator (verbal, written, listening)
  • Excellent analytical and troubleshooting skills
  • Excellent interpersonal skills and ability to manage strong stakeholder communities
  • Ability to operate in a complex environment whilst developing strong working relationships
  • Knowledge and experience of applying project management terminology, tools and techniques.
  • Proven ability to work on a global basis factoring in the needs of a culturally diverse environment
  • Ability to work autonomously or as part of a team to achieve results
  • High standards and attention to detail; self-starting and strong focus on completing/finishing
  • Proven track record of leading and delivering large programs

Required Qualifications and Experience

  • Experience of having led or been a part of a Global Operations team that has worked in APJ, EMEA and the Americas.
  • Proven program management experience backed up with formally recognized Project Management qualification eg: PMI or PRINCE2
  • Hands on experience with an industry recognized PSA platform, preferably FinanciialForce and an industry recognized CRM platform, preferably Salesforce

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Global Delivery Assurance Lead

Job Category: Consulting

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: San Diego, California US

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