Staff Content Developer / Lead Technical Writer

Location: San Diego, California US

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Requisition Number: 209876

Information Engineer (IV)

External Description:

Staff Content Developer / Lead Technical Writer

Location: Santa Clara, CA / San Diego, CA / Raleigh, NC / El Segundo, CA

 

What’s the opportunity?

We are welcoming a Staff Content Developer / Lead Technical Writer to our team of skilled technical communicators and content operation experts.

As a lead technical writer at Teradata, you play an important role in the overall user experience by creating crisp and engaging content to help our half a million users efficiently perform their job. Implementing search engine optimization (SEO) techniques, you put the content users seek right at their fingertips. You help connect dots and shape the end-to-end content experience for our modern and streamlined products.

 

Responsibilities

  • Produce top-notch technical content for our users, including Database Administrators, Data Scientists, Business Analysts, and developers, guiding them through our solutions seamlessly. Content formats include web-based user guides, getting started guides, programming references, use cases and examples, in-product help, and more.
  • Leverage your content management expertise to ensure our content is created, published, and maintained efficiently.
  • Gain empathy for your audience, learn to understand the tools and environment they are in, and work hands-on with our products.
  • Advocate for the end user and collaborate closely with product management, UX, engineering, support, and other content-producing organizations.
  • Contribute to evolving our best practices, identify opportunities to improve our content, and make our processes more efficient.
  • As needed, manage cross-functional projects and strategic initiatives.

 

Minimum Qualifications

  • A Bachelor’s degree, a technical background, and at least eight years of relevant experience.
  • Working experience of content development for enterprise level products, including at least three years of project or other leadership responsibilities.
  • Adept at technical writing with the ability to understand, synthesize, and transform technical concepts and procedures into content that provides your audience with relevant content in a clear and minimalist fashion.
  • Focused understanding of and experience with documenting Database technology and SQL. Ability to grasp advanced technical concepts at solution-level as well as technical details.
  • Experience using DITA XML and a content management system (CCMS). We author using Ixiasoft CCMS and oXygen editor.
  • Exceptional organizational skills and determination to find information, then decide the best way to deliver it to the user.
  • Curiosity, desire, and skills to excel within different areas of content production. You enjoy learning about new technologies, trends, and concepts as they come along.
  • Apt at being simultaneously self-reliant and collaborative. You can take an assignment and run with it.

 

Preferred Experience

  • Product experience: Experience using or documenting analytics or database software and applications
  • Technical knowledge: Python, R, APIs, and Cloud platforms like AWS, Azure, and Google Cloud
  • Developing and publishing web HTML content, following SEO best practices
  • Developing documentation in an agile environment

 

 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Staff Content Developer / Lead Technical Writer

Job Category: Engineering

Company Profile:

Teradata helps businesses unlock value by turning data into their greatest asset.  We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.

Location_formattedLocationLong: San Diego, California US

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