Product Owner

Location: Tijuana, Mexico MX

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Requisition Number: 209802

Position Title: Services Product Manager IV

External Description:

Product Owner for Support Tools, Automation, and Telemetry
Location: Tijuana, BC, Mexico (Zona Rio)

The Teradata Global Support Organization seeks a Product Owner to lead initiatives in modernizing support tools, automating diagnostic data collection and remediation, and improving telemetry. You will be a part of a larger organization applying AI and automation to transform our customer support organization.

In this role, you will apply your experience across the entire software development lifecycle - prioritizing new ideas against an existing backlog, gathering requirements and prototyping solutions with customers, driving Agile/SCRUM processes, and validating the expected impact of newly released features.

  • Lead team to identify first-hand customer service insights, challenges, and opportunities; create product strategy and roadmap, formulate requirements, and use stories for service analytics and dependent telemetry, alerting, and support tools
  • Bridge business and technology; translate business needs to engineering development; work with Data Scientists, Data Engineers, Software Engineers, internal and external partners, and customers
  • Create and groom the product backlog
  • Conduct product presentations and demonstrations
  • Plan and manage user acceptance testing
  • Coordinate inter-project and inter-organization dependencies and ensures smooth collaboration with strategic partners
  • As a people leader, facilitate and coach team members for professional development

Your Background (Required)

  • USA B1/B2 Visa (or the ability to obtain as a condition of employment)
  • Strong English Communication Skills (Written & Verbal)
  • Technical Product Owner experience
  • 8+ years of experience with 3+ years’ Agile software development experience
  • Bachelor’s Degree or higher in Engineering or Business required
  • Experience building and supporting highly complex enterprise software products
  • Hands-on coding experience (preferred)
  • Proficient in using Jira and Excel
  • Analytics, BI, or business value modeling experience
  • Customer support skills and experience (preferred)
  • Cloud development experience (plus)
  • Demonstrated ability to execute and meet deadlines
  • Strong leadership and motivational skills. Ability to lead and influence others
  • Entrepreneurial and collaborative skills. Ability to work independently and with a team

Outstanding Performance Looks Like:

  • Effectively leading initiatives in modernizing customer support tools for world-class enterprise mission-critical Cloud analytics platform and applications
  • Improving telemetry, automating diagnostic data collection and remediation, and delivering the best customer experience possible
  • Creating and maintaining productive relationships with Support, Product Management, and Engineering teams
  • Providing them with feedback based on team findings to optimize existing products and workflows to create positive change
  • Adopting, promoting, and optimizing company product support and product management best practices
  • Give back to the community by participating in and contributing to meetups and professional organizations

CountryEEOText_Description:

City: Tijuana

State: Mexico

Community / Marketing Title: Product Owner

Job Category: Customer Support

Company Profile:

We’re conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home, while others will remain remote. Read more on our response here: Teradata Response to COVID-19.

Teradata helps businesses unlock value by turning data into their greatest asset.  We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.

Location_formattedLocationLong: Tijuana, Mexico MX

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