Change Control Analyst

Requisition Number: 209662

External Description:

In 2019 we aligned the Change Control Teams in the GSO, US, EMEA, APAK and Hyderabad under one umbrella, the GSO Global Change Control Team with the focus on CC Automation, DevOps, CC Process Optimization and Remote CC delivery.

Now it is the time to take the Change Control Service Delivery to the next level and align the CC Field Delivery Service and People to the GSC Global CC Team. The change will accelerate the service modernization and give us the opportunity to have truly one team in CS&S responsible for the CC Service Delivery. It is a unique opportunity to have a service-focused team operate globally to apply best practices across the whole world to drive higher customer satisfaction.

Teradata Global Support Operations is expanding and building capabilities to further drive our company and function’s transformation.

We are seeking a Change Control Analyst focused on delivering onsite Change Controle as well as Incidents Support as required. The primary responsibility of this candidate is to work with customer, Service Experience Managers and loocal Teams to plan, schedul and execue change controls in a country/service cell in EMEA. The CC Analyst will work with the EMEA Change Control COE as well as offshore remote change control specialist to ensure delivering consistent and standardized change controls with quality and best-in-class customer experience.

This is a fast-paced high tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24. 

Key Responsibilities of the Change Control Analyst:

• Provide high quality change control services to Teradata Customers though:
  • Pre-CC consultation and Preparation
  • CC Coordination, schedule and planning
  • CC onsite implementation and remote implementation whenever it is possible
  • Apply CC best practice in all activities/ tasks
  • Use CC Automation Tools and Templets
• Contribute to CC template improvements
• Work close with the CC COE when problems occur requiring deep technical and problem resolution skills
• Share knowledge and experience with other team members
• Actively engaged in new technology learning and adoption
• Provide TDVM local language support for implementation service
• Provide TDVM post-implementation onsite services
• Provide onsite Incident support if it is required
• Participate into 24x7 Rota

Experience and Qualifications:

• Passion for customer satisfaction and continuous improvement
• Experience working in a virtual team with different cultures
• Good written and oral English communication skills
• Have strong organizational skills, self-starter and self-directed
• 5+ years’ experience in a computer related technology field
• Working knowledge of Teradata database, OS like Linux, UNIX, and Windows
• Experience working customer services role (plus)
• Ability to travel and work under pressure
• Preferred Education: BS degree in computer science,  computer engineering or an equivalent discipline 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Cairo

State: Al Qahirah

Community / Marketing Title: Change Control Analyst

Job Category: Services

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Cairo, Al Qahirah EG