General

• Provide ITS support in Beijing office, occasional travel to other China offices.
• Work with Voice and data suppliers on any outages - may need occasional out of hours work and weekend work
• Work with remote Teradata network/voice teams to resolve outages and provide support for upgrades – will require out of hours work and weekend work
• Excellent communication skills in English - required for working with remote support staff, attending global conference calls and providing remote support
• Minimum 3 years’ experience working in IT desk-top support

PC/Mac Skills

• Assist with PC installations and desk-side support – must have Windows 10 experience
• Assist with Apple MAC installations and desk-side support
• Primary ITS contact for all China locations
• Managing stock, distribution and return of PCs/Macs in China
• PC and MAC troubleshooting skills

Networking Skills

• Basic understanding of TCPIP
• Responsible for maintaining Network patch panel adding/removing connections in Beijing office
• Deploying/Managing stock of Cisco IP phones
• Working with remote support teams to resolve hardware/software issues
• Working with local Network cable contractors to resolve/repair Network cabling issues