Hyderabad, Telangana, India
Technical Support Specialist- Dispatch Support
Teradata’s GSO Base support organization has an exciting assignment for an energetic individual with a desire to work in a fast-paced support environment that allows you to work with customers, field representatives and technical engineers. This assignment will be instrumental in managing through the transformation to a more automated and optimized onsite dispatch process.
What We Do
The Teradata Base Support team is a 24x7 high volume global support center. Along with incident management and dispatch support, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.
What You’ll Do:
The Dispatch Support Specialist will manage all administrative aspects of the field dispatch process and support the development of automation to optimize common practices. You will also perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24x7 coverage.
Interesting Work You’ll Do: (Key Responsibilities)
Skills and Experiences You’ll Need to Be Successful: (Basic Qualifications)
Ideally, you will also have the following: (Preferred Qualifications)
Benefits You’ll Enjoy
*strong work/family programs, and medical, dental and disability coverage.
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.
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