Warsaw, Poland
Product Support Engineer - Generalist
Are you a problem solver? Do you like a fast paced support environment that allows you to work with customers, field representatives and technical engineers? If so, the Teradata Base Support team is a great fit for you.
What We Do
The Teradata Base Support team is a 24x7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.
What You’ll Do:
The Product Support Engineer works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a Product Support Engineer you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24x7 coverage. This position will also be supporting International customers and the ability to speak other languages in addition to English is a plus
Interesting Work You’ll Do: (Key Responsibilities)
Skills and Experiences You’ll Need to Be Successful: (Basic Qualifications)
Ideally, you will also have the following: (Preferred Qualifications)
Benefits You’ll Enjoy
*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.
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