Product Support Engineer, Hardware and Server Management

Location: Hyderabad, Andhra Pradesh IN


Requisition Number: 209293

Position Title: Product Support Engineer II

External Description:

Product Support Engineer, Hardware and Server Management

Are you a problem solver? Do you like a fast-paced support environment that allows you to work with customers, field representatives, and technical engineers?  If so, the Teradata Product Support team is a great fit for you.

What You’ll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering deep-level technical support to both internal and external customers. A successful Product Support Engineer will develop a strong understanding of the Teradata Database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated and creative support analyst who is ready to contribute to Teradata's success. 

Key Responsibilities

  • Develop in-depth knowledge of Teradata products
  • Lead discussions with customers to deliver technical analysis and solve product issues
  • Problem recreation & Root Cause Analysis (RCA)
  • Interact with Engineering and peers to isolate product defects
  • Adhere to Incident Management Process
  • Identify and implement improvements for processes, products, and tools
  • Treat every customer professionally and with respect
  • Coordinate proper escalations for unresolved issues
  • Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
  • Create knowledge articles for training purposes
  • Mentoring of team members

Basic Qualifications

  • Ability and willingness to work rotating on-call shifts and after-hours work as necessary
  • Bachelor’s Degree in Computer Science or a related field
  • 3+ years of technical work experience
  • Hands-on experience supporting Linux or UNIX environments
  • Ability to work effectively in a geographically dispersed support team environment
  • Demonstrated problem-solving skills and analytical abilities
  • Strong time management skills and multi-tasking abilities
  • Ability to effectively share technical knowledge
  • Experience using a ticketing system or incident management system

Specific Skills You’ll Need for this Role: 

  • Advanced understanding of Server Troubleshooting
  • Experience with scripting/programming
  • Knowledge of Interconnect and Power Management Systems
  • Working experience with Dell and Intel servers
  • Working knowledge of NetApp and Seagate disk arrays
  • Working knowledge of SAN Environment
  • Working understanding of Large Server architecture




City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: Product Support Engineer, Hardware and Server Management

Job Category: Customer Support

Company Profile:

We’re conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home, while others will remain remote. Read more on our response here: Teradata Response to COVID-19.

Teradata helps businesses unlock value by turning data into their greatest asset.  We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN


© 2020, Teradata. All rights reserved. | Privacy | Terms of Use | Fraud Alert | Tracking Consent | Teradata is an Equal Opportunity Employer |