BAR/DMS Consultant

Location: BEIJING, Beijing Shi CN

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Requisition Number: 209018

Position Title: Technical Consulting Specialist (III)

External Description:

Position Summary

The BAR/DMS Consultant role is key to the Customer Service function within the Teradata Customer Services division for the APJ region.

This role is responsible for providing life-cycle services to Teradata customers and assisting with service offer development. Life-cycle services include but are not limited to Backup, Archive, and Recovery, Data Migration Services, Operational Mentoring, Capacity Management, Performance analysis and tuning; and custom block-time engagements.

Teradata solutions sold to customer are comprised of the hardware platform, operating system, Teradata product suite, 3rd party companion products and Teradata solutions applications. Teradata customers typically operate mission critical 24x7 environments. The Operational Services Specialist delivers services within these environments across the region. These services are typically delivered onsite but from time to time remote delivery may be possible dependent on the project scope

Education and Experience Requirements

·        Years Experience

5 plus (or equivalent)

 

·        Previous Work Experience

Experience in consulting with customers to analyse, design and deliver solutions.

Providing knowledge transfer to customers.

Large systems exposure: Teradata, NCR, IBM, SUN

DBMS : Teradata, DB2, ORACLE, Sybase

DBA & SQL experience of relational database at an enterprise level.

Experience in one of the flavours of UNIX or Linux (HP-UX, Solaris, Suse, Redhat) preferably this would be in the form of UNIX Admin or as high level user.

Experience in system installations, upgrades and migrations using change management best practices.

Experience/Exposure to Intel based server systems hardware maintenance.

Experience in enterprise storage management solutions products Netbackup, Netvault or Tivoli Storage Manager

Knowledge of TCP/IP networking concepts for UNIX, Linux and Windows environment.

Knowledge of scripting in Perl or shell.

·        Preferred Professional Certification

Tertiary qualification advantageous (i.e. Bachelor Science, Bachelor of Engineering).

Teradata certification desirable.

·        Communication

English communications skills, spoken and written.

Strong written/verbal communication and presentation skills.

Additional language skills desirable.


Key Areas of Responsibility

Deliver system life-cycle services to customers remotely or onsite.

·        Typical services can include Backup and Restore, Data Migration, Customer Mentoring, Installation, Upgrade, Expansion, Relocation, Performance analysis and Capacity analysis.

·        Determine customer capabilities and requirements.

·        Analyze the customer inputs and define solution.

·        Design and document customer solution based on these inputs.

·        Implement solution recommendations as designed.

·        Provide customer training if required for the solution.

·        Conduct meetings with the customer and present or demonstrate to the customer as required.

·        Identify processes, products and services areas of improvements and team with other analysts to improve the process.

·        Participate and contribute to the development and continual enhancement of the delivery IP material (including methods, procedures, tools, training materials, statement of work, documentation, and report templates).

Follow and Advocate Teradata Best Practice

·        Creation, review and approval of change management plans.

·        Champion and implement best practice processes in all activities.

Critical Issue Management

·        Provide on call support for project transition as required.

·        Communicate issue status to relevant stakeholders.

·        Operate as technical lead for issue resolution as required.

·        Update / Escalate to region manager as required.

Troubleshooting and Problem Solving:

·        Own the problem resolution process including: identifying and managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer's problem

·        Assess the risks, business impact (including financial) and technical resource impact of the solution alternatives

·        Collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem

·        Socialise the solution with the customer and make operational as required including: Presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, Solution Implementation Plan and associated risks

·        Engage the region manager as the conduit to the account team when a proposed solution is not accepted by the customer, and escalation of technical issues associated with the customer's technical environment to the account team as needed to technical requirements.

·        Report to the region manager on problem status and escalation issues.

·        Provide feedback to the Solution Engineer, update the rediscovery database and complete customer records and call logs.

·        Evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation

·        Participate in pre-sales activities as needed to determine technical feasibility and supportability including the bid review process

 

Contribute as a team member

·        Participate in team meetings and activities

·        Participate in objective setting, performance management, reward and recognition programs

·        Participate in special projects to continuously improve processes, tools, systems and organization in accordance with the Teradata improvement approach

·        Provide SME consulting and mentoring to fellow associates.

·        Provide technical assistance to the sales organization.

·        Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

 

Personal Development

·        Participate in planning and implementing personal and career development activities

·        Actively develop job related skills

 


Work Environment

·        Customer Focus

·        Thrives on delivering a high level of customer service to internal and external customers.

·        Enjoys the challenges that customer service brings.

·        Team Focus

·        Works within a project team environment where results will be based on cooperation with and/or influence of others.

·        Projects are normally within the context of a solution team, local team or remote team.

·        Enjoys working in a team and communicates openly, directly and diplomatically.

·        Results Orientation

·        Focuses on results and success, conveying a sense of urgency and driving issues to closure

·        Meets deadlines and produce high quality work

·        Optimizes use of available resources

·        Relationship Building

·        Relates to people in an open, friendly, accepting manner

·        Shows sincere interest in others and their concerns

·        Initiates and develops relationships with others

·        Travel

·        Readiness to travel is a requirement of this position, but varies based on project assignment.

·        Deployment time typically ranges from 10 days to 3-4 weeks at a time, based on client need and geographical location.

·        Role expectation is for up to 60% travel

 

Attributes

·        Adaptable

·        Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.

 

·        Self Motivated

·        Able to use initiative to undertake tasks required with minimal supervision and external motivation.

 

·        Results Driven

·        Goal oriented with ability to deliver on projects within timeframe.

 

·        Good Communicator

·        Possess highly developed interpersonal skills, including high level written and verbal communication skills.

 

·        Desire to learn

·        Eager to grow skillset and knowledge constantly

 

CountryEEOText_Description:

City: BEIJING

State: Beijing Shi

Community / Marketing Title: BAR/DMS Consultant

Job Category: Services

Company Profile:

Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here: Teradata Response to COVID-19 

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We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: BEIJING, Beijing Shi CN

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