The Teradata TDVM/Cloud Onboarding Specialist (TCOS) helps our customers experience a smooth TDVM/Cloud onboarding process. As a part of a team responsible for the execution of the process to onboard customers into TDVM/Cloud, TCOS will work closely with our customer facing as well as migration teams to execute and improve the steps required to ensure successful system deployment and onboarding for our customers.

Main Tasks & Key Responsibilities 

• Lead and play the single escalation point of contact for TDVM/Cloud onboarding engagements for assigned customer in the APJ region
• Actively manage operational risk through proactive actions and insights
• Provide advisory and hands on technical guidance to customers as well as internal teams during the onboarding process, including core services such as provisioning, network handshake, data migration, initial transaction of managed services and the first two weeks Hypercare
• Work cross-functionally with other Customer Services team, Sales Engineering and Product Management to deliver successful customer onboarding and provide inputs for the process improvement
• Report on status updates for all engagements

Skills and Experience 

• BA/BS or equivalent
• 3+ years of experience working in a customer-focused environment
• 5+ years of experience working in a technology company in a technical capacity
• Prior experience with driving operational excellence in virtualization or Cloud environments (SaaS or data warehouse company preferred)
• High-level technical knowledge of data warehouse products and services
• Influential and collaborative with a cross-functional diverse workforce   
• Ability to prioritize and perform effectively in a highly dynamic work environment
• Effectively grasp and distinctly explain technological and business concepts
• Demonstrate strong problem-solving skills, process-driven mindset, and resourcefulness
• Effective at leading and facilitating executive meetings and workshops
• Strategic thinker with vision and the ability to identify granular details
• Excellent verbal and written communication skills, with the ability to present technical ideas for non-technical audiences
• Strong client management and change management skills
• Passionate about customer success
• Ability to drive successful delivery teams that continually evolve and improve our ability to execute on time and above expectations