Product Support Engineer, Database

Location: Tijuana, Mexico MX

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This position is no longer posted.

Requisition Number: 208207

Position Title: Product Support Engineer II

External Description:

Product Support Engineer, Database
Location: Tijuana, BC, Mexico (Zona Rio)

Are you a problem solver? Do you like fast-paced technical environments that allow you to work with Fortune 500 customers, Field Representatives, and Engineers? If so, the position of Product Support Engineer is a great fit for you.

What You’ll Do

Teradata Product Support Engineers are key members on a team of support analysts and subject matter experts, focused on delivering deep-level technical support to customers. A successful Product Support Engineer will develop a strong understanding of the Teradata Analytics Platform which consists of NewSQL engine, machine learning, analytic nodes, and supporting analytic applications that surround Teradata’s analytic platform and ecosystem. The ideal candidate is highly motivated with core capabilities in problem-solving methodologies in technology areas that can be applied across the Teradata Analytical Ecosystem. This can include problem-solving with Databases, Analytic Applications, Business Intelligence Tools, Data Movement Technologies, Data Protection Technologies, Operating Systems, Linux, Networking, and System Performance.

Key Responsibilities

  • Develop product knowledge of Teradata Analytic Ecosystem for effective problem solving
  • Work with customers to deliver technical analysis and solutions for Teradata product issues
  • Application of structured problem-solving methods to appropriately identify, isolate, reproduce, and resolve customer incidents
  • Problem recreation & Root Cause Analysis (RCA)
  • Interaction with Engineering and other peers to isolate product defects
  • Track key technical actions, owners, and ensure problem-solving steps are clearly communicated and being tracked for status updates
  • Treating every customer professionally and with respect; ensure positive customer experience and satisfaction
  • Follow Incident Management Process & escalate when necessary

Basic Qualifications

  • Current US B1 Visa or ability to obtain as a condition of employment
  • Fluent in English (Effective oral and written communication skills)
  • Bachelor’s Degree in Computer Science or a related technical discipline
  • 2+ years of technical experience working in large server environments
  • Ability to support a mission-critical 24/7/365 environment
  • Knowledge of LINUX 
  • Demonstrated problem-solving skills and analytical ability
  • Ability to work effectively both independently and in a team environment
  • Experience using a ticketing system or incident management system such as ServiceNow

Preferred Qualifications

  • Experience supporting customers using complex configurations/products
  • Knowledge of enterprise-level relational databases (Teradata, SQL, DB2, etc.)
  • Knowledge of programming languages such as C/C++, Java, or Python
  • Knowledge of Linux System Administration
  • Understanding of problem recreation techniques

CountryEEOText_Description:

City: Tijuana

State: Mexico

Community / Marketing Title: Product Support Engineer, Database

Job Category: Customer Support

Company Profile:

Teradata helps businesses unlock value by turning data into their greatest asset.  We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.

Location_formattedLocationLong: Tijuana, Mexico MX

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