Senior Cloud Operations Manager, AWS

Location: San Diego, California US

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Requisition Number: 208205

Position Title: Senior Manager, Cloud Engineering

External Description:

Senior Cloud Operations Manager, AWS
Location: San Diego, CA


A hands-on leader in our Global Cloud Operations team focused on continually improving and optimizing our Cloud platforms and operational processes. We’re looking for individuals that exemplify our principle of Customer Obsession through operational excellence, leadership, and a passion to continually be the voice of the customer.


Responsibilities

  • Lead a 24x7 team of Cloud Operation Specialists
  • Inspire others through action by creating a spirit of collaboration
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Build and maintain relationships with other Cloud Operations Managers to maintain consistent policies, processes and metrics across cloud platforms
  • Collaborate with Cloud Product Management by providing Operations’ perspective to drive improvement of the product and services with a focus on “ilities”
  • Participate in backlog grooming and influence Engineering’s roadmap priorities
  • Provide operational oversight for the onboarding of customers and pre-provisioning support
  • Track version control across the customer base and in accordance with program management and change control teams, proactively support release management deliverables
  • Provide technical and process subject matter expertise for Sales and Field teams for questions that relate to the Cloud Service Offering
  • Point of contact for escalation Management as necessary during all phases of customer support
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Define and deliver KPI’s and reports which help provide transparency and affect positive change for operational areas
  • Work with Support organizations during incidents and post-mortem reviews
  • Drive continual improvement through strategic and thoughtful solutions with an automation first attitude

Minimum Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years’ experience as an established technology leader
  • Extensive experience supporting Cloud or PaaS / SaaS production environment
  • Experience with Google Cloud Platform - Public Cloud Provider
  • Strong management skills, but also be able to dive into the details as needed
  • Experience with Cloud Services and Cloud Automation solutions
  • Ability to effectively communicate across all levels of the organization
  • Experience in data warehousing and high-performance computing environment is a plus
  • Teradata experience is a plus 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Senior Cloud Operations Manager, AWS

Job Category: Engineering

Company Profile:

Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here: Teradata Response to COVID-19 

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: San Diego, California US

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