Senior Cloud Operations Manager, AWS

Location: San Diego, California US

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Requisition Number: 208205

Position Title: Senior Manager, Cloud Engineering

External Description:

Senior Cloud Operations Manager, AWS
Location: 
San Diego, CA

Job Description

The Teradata Cloud Operations team manages Teradata applications on cloud platforms and ensures availability, reliability of the platform, and keeps the quality of service at par for our customers. As an AWS Senior Cloud Operations Manager, we are expecting you to be a hands-on leader to make it all possible for the Teradata systems running on AWS Cloud. You will be focused on improving and optimizing operational processes following ITIL guidelines. You will bring your experience with cutting edge technology and automation that will be the core of operational excellence for this position.

You will work cross-functionally with Sales Support, Product Management, Engineering, global support teams to ensure a unified customer experience on AWS cloud.


Responsibilities

  • Lead a 24x7 team of Cloud Operation Specialists
  • Be the AWS cloud subject matter expert for the Operations Team
  • Vendor management, communication, technical issue resolution with AWS
  • Own and improve operational processes for example Incident Management, Change Management, Release Management, post-mortems, RCAs, and others
  • Support & identify training requirements for the operations team
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Build and maintain relationships with other Cloud Operations Managers to maintain consistent policies, processes, and metrics across cloud platforms
  • Collaborate with Cloud Product Management by providing Operations’ perspective to drive improvement to the product and services with a focus on availability, reliability, scalability, etc.
  • Participate in backlog grooming and influence Engineering’s roadmap priorities
  • Maintain consistency of cloud environments through an efficient release management process
  • Provide technical and process subject matter expertise for Field teams for questions that relate to the Cloud Service Offering
  • Point of contact for escalation Management as necessary during all phases of customer support
  • Define and deliver KPI’s and reports which help provide transparency and affect positive change for operational areas
  • Drive continual improvement through strategic and thoughtful solutions with an automation first attitude
  • Effective verbal/written communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders

Minimum Requirements

  • Experience with AWS Cloud is a must
  • Bachelor's degree in Computer Science or related field
  • Understanding of core system administration tools, basic networking protocols, Cloud security, and compliance
  • 5+ years’ experience as an established technology leader
  • Extensive experience leading teams who have supported ‘as a Service’ production environment
  • Strong management skills, but also be able to dive into details as needed
  • Experience with automation solutions relevant to Cloud Operations
  • Experience with ITSM tools
  • Ability to effectively communicate across all levels of the organization

Good to have

  • AWS SysOps Administrator certification is a plus
  • Experience in data warehousing and high-performance computing environment is a plus
  • Teradata experience is a plus 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Senior Cloud Operations Manager, AWS

Job Category: Engineering

Company Profile:

Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here: Teradata Response to COVID-19 

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: San Diego, California US

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