Senior Software Engineer, Python

Location: Tijuana, Mexico MX

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Requisition Number: 208201

Position Title: Software Engineer (IV)

External Description:

Senior Software Engineer, Python
Location: Tijuana, BC, Mexico (Zona Rio)

Teradata empowers companies to achieve high-impact business outcomes through analytics. With a powerful combination of Industry expertise and leading hybrid cloud technologies for data warehousing and big data analytics, Teradata unleashes the potential of great companies. Partnering with top companies around the world, Teradata helps improve customer experience, mitigate risk, drive product innovation, achieve operational excellence, transform finance, and optimize assets. Teradata is recognized by media and industry analysts as a future-focused company for its technological excellence, sustainability, ethics, and business value. 


The Teradata culture isn’t just about one kind of person. So many individuals make up who we are, making us that much more unique. It’s what sets apart the dynamic, diverse, and collaborative environment that is Teradata. But even as individuals, there’s one thing that we all share —our united goal of making Teradata and our people, the best we can be.


The Role

This position is for a software development team member working in the Teradata Global Support Organization (GSO). You will join a community of developers operating in an innovative community contribution development model in the spirit of open-source software development, in support of the GSCTools product. As a member of the Customer Support Tools Team you will be working with Product Support Teams, Product Management, Product Engineering, and Customer Services professionals in helping to improve tools and services strategies across our product line, which improve time-to-resolution of known and unknown problems. You will also gain familiarity with the ServiceNow platform and its automation workflows, helping to build out automated remote support capabilities.

  • This position is located in Tijuana, BC, Mexico (Zona Rio)
  • US B1/B2 Visa Required (or the ability to obtain as a condition of employment)
  • Strong English skills required (written & verbal)

Teradata Global Support Operations is expanding and building capabilities to further drive our company and function’s transformation. In the System Change Management team, our vision is to enable customers to achieve continuous delivery of Teradata software updates with minimal downtime, maximum reliability, and high predictability. Specifically, we develop change management automation to:

  • Automate the planning of complex multi-component upgrades
  • Reduce customer effort in preparing for a system change event
  • Automate the preparation, delivery, and validation of a system change event
  • Increase overall customer satisfaction and confidence in adopting new Teradata features and services

We are seeking a high performing lead software engineer to accelerate and bolster our team’s capability. The primary responsibility of this candidate will be to contribute to the design and development of software that enhances system change experience for customers. This candidate will participate in technical discussions, scrum team routines, and special projects. They will implement features and capabilities to expand our codebase to further automated our upgrade procedures. The candidate must thrive on automation, be a self-starter, and drive new ways of solving problems. 

Key Responsibilities/Profile Summary

  • Interpret internal and/or external business issues and requirements and recommend the best design.
  • Assist Product Owner in validating, analyzing and prioritizing complex features and use cases as needed
  • Solve complex problems; take a broad perspective to identify new and innovative solutions
  • Lead functional teams or projects to achieve key business objectives
  • Participate in scrum teams to achieve key business objectives
  • Follow TDD practices; write effective tests and associated code that meets or exceeds product requirements
  • Participate in code reviews; adapt Agile (scrum) and Lean-Agile practices
  • Collaborate with onshore and offshore teams to coordinate design, coding and code review activities
  • Troubleshoot, diagnose, and lead resolution of software defects
  • Advise, coach and mentor junior members of the team
  • Promote and rely on the analysis of factual and qualitative information to influence technical decisions
  • Frequently communicate with internal/external customers and vendors, requiring discretion and sensitivity to different audience needs
  • Promote Agile (scrum) and Lean-Agile practices

Critical Skills and Qualifications

  • US B1/B2 Visa Required (or ability to obtain as a condition of employment)
  • Strong proficiency in English (written & verbal)
  • BS degree in computer science or computer engineering
  • 7+ years of hands-on experience in software development (ideally using Python and PyTest)
  • Experience in distributed system design, data structures, and object-oriented programming
  • Work independently, requiring guidance on only the most complex situations or User Experience issues
  • Collaborate with the team to promote and lead design reviews and code
  • Hands-on experience in working with Linux Operating System and using shell scripting
  • In-depth knowledge of Agile (Scrum) practices
  • Strong expertise in building/interacting with RESTful services, and working with RDBMS (PostgreSQL, SQLite, etc,), and SQL
  • Comfortable and flexible in working with globally distributed teams
  • Excellent oral and written communication skills
  • Hands-on experience in Test Driven Development (TDD) practices and modern software development best practices
  • Comfortable and flexible in working with globally distributed teams
  • Prior experience in Agile (Scrum) methodology with a focus on incremental value delivery
  • Deployment: Ansible, Vagrant, Puppet, Chef
  • Source code control systems: Git
  • Build Agents: Jenkins (preferred), TeamCity

Preferred Skills

  • Experience in creating orchestrated workflows to automate system management and administration activities using ServiceNow IT Operations Management (ITOM)
  • Containerization using Docker and Kubernetes
  • Experience in Scaled Agile frameworks (Bonus point – knowledge of SAFe®)
  • Previous experience in leading technical projects

CountryEEOText_Description:

City: Tijuana

State: Mexico

Community / Marketing Title: Senior Software Engineer, Python

Job Category: Engineering

Company Profile:

Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here: Teradata Response to COVID-19 

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Tijuana, Mexico MX

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