Software Engineer, Sustaining Engineering

Location: Tijuana, Mexico MX


Requisition Number: 208063

Position Title: Software Engineer (I)

External Description:

Software Engineer, Sustaining Engineering (Entry Level)
Tijuana, BC (Zona Rio)

Teradata Sustaining Engineering is an expert team of software engineers focused on delivering deep-level technical support to our customers. By joining this team you will develop a thorough understanding of Teradata products and their associated tools/platforms, as well as the ability to clearly articulate findings, decisions, and solutions. We’re targeting a highly motivated and creative Software Engineer for this entry-level position who is ready to contribute to Teradata's success. Teradata’s Customer Service Organization has four levels of expertise to handle customer issues and Sustaining Engineering represents the highest level of expertise. As such, Sustaining Engineering is responsible to implement a final software fix for the customer issue.

What You'll Do

  • Perform Product and Problem analysis to determine the root cause of defects in Teradata Database software
  • Implement software fixes, perform tests, and merge fixes into the code base for software defects reported in DR (Discrepancy Report) or JIRA
  • Interface into other organizations (internal and external)
  • Ability to maneuver cross-organizationally and demonstrate a high level of professionalism
  • Ability to deliver succinct and concise presentations

Required Background 

  • Strong English Communication (Written & Verbal)
  • USA B1/B2 Visa
  • Bachelor’s Degree in Computer Science or a related field
  • 0-2 years of Software Engineering experience (C/C++, Java, or Python)
  • Knowledge of an enterprise-level relational database (Teradata, SQL, DB2, etc.)
  • Knowledge of SUSE LINUX operating system
  • Ability to understand and work with complex software and parallel processing

 Preferred Qualifications

  • Prior experience working with Teradata Database and associated platforms (Vantage, Aster, QueryGrid, Unity)
  • Experience in system software programming
  • Experience with data analysis

Work Environment

  • Global engineering organization that provides 24/7/365 support
  • 24x7 operation may require on-call rotation (on-call rotation starts after 6-month training period)


City: Tijuana

State: Mexico

Community / Marketing Title: Software Engineer, Sustaining Engineering

Job Category: Engineering

Company Profile:

Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here: Teradata Response to COVID-19 

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Tijuana, Mexico MX


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