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Product Support Engineer, Analytic Applications

Location: Tijuana, Baja California, Mexico

Notice

This position is no longer open.

Requisition Number: 207467

External Description:

Product Support Engineer, Analytic Applications
Location:
Tijuana, BC, Mexico (Zona Rio)

What You’ll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a basic understanding of analytical applications and databases along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success. This position is responsible for providing technical support for the Teradata Vantage Analytics Platform, a key differentiator for our company.

  • Work in a mission-critical, 24/7 environment
  • Be a strong team player with an orientation toward teamwork and the collaborative model
  • Work with internal and external customers to deliver technical analysis and solutions for Teradata Vantage product issues
  • Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
  • Follow the product checklist and collect all necessary artifacts for incident troubleshooting
  • Search the knowledge base to find solutions
  • Recreate problems to assist with root cause analysis
  • Interact with Engineering and peers to isolate product defects
  • Coordinate proper escalations, where needed, for unresolved issues
  • Adhere to Teradata Incident Management Process
  • Develop in-depth knowledge of Teradata Vantage products
  • Contribute to the content and quality of the knowledge base

Basic Qualifications

  • Fluent English (Written & Verbal)
  • US B1/B2 Visa (or ability to obtain as a condition of employment)
  • Bachelor’s Degree in Computer Science or a related technical discipline
  • Ability to work in a mission-critical 24/7 environment and participate in an on-call rotation
  • Ability to follow directions as well as technical documentation
  • Ability to work effectively both independently and in a team environment
  • Strong problem-solving skills and analytical ability
  • Strong decision-making capabilities
  • Strong time management skills and multi-tasking abilities
  • Excellent oral and written communication skills
  • 2 years of experience using Windows, Linux and/or other OS environments
  • 2 years of experience using databases and SQL
  • 2 years of experience using different browsers and their debugging features
  • 2 years of experience using applications and reading/debugging logs

Preferred Qualifications

  • 2+ years of experience using a problem ticketing system
  • Experience working in a geographically dispersed team environment

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: Product Support Engineer, Analytic Applications

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Tijuana, Mexico MX

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