Product Support Engineer, BAR (Backup and Restore)

Requisition Number: 207304

External Description:

Product Support Engineer, BAR (Backup & Restore)
Location: Tijuana, BC, Mexico (Zona Rio)  

What You’ll Do 

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Responsibilities

• Develop in-depth knowledge of Teradata products
• Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
• Recreate problems and assist in root cause analysis
• Interact with Engineering and peers to isolate product defects
• Adhere to Teradata Incident Management Process
• Identify and implement process, product and tool improvement
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Coordinate proper escalations, where needed, for unresolved issues
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
• Create knowledge on new learnings
• Work in a mission-critical, 24/7/365 environment
• Work a regular on-call rotation (weekends and after hours)
• High reliability and availability required as well as engagement even when not on-call

Basic Qualifications

• Fluent in English & Spanish (Effective oral & written communication skills)
• USA B1 Visa Required (or ability to obtain as a condition of employment)
• Bachelor’s Degree in Computer Science or a related technical discipline
• 2+ years of work experience in a technical role
• Proficient with LINUX and/or other OS environments
• Work effectively in a geographically dispersed support team environment
• Technical leadership skills
• Demonstrated problem-solving skills and analytical abilities
• Ability to work effectively both independently and in a team environment
• Strong time management skills and multi-tasking abilities
• Experience using a problem ticketing system

Skills You’ll Develop in this Role 

• Demonstrated level of technical experience with Teradata Backup and Restore Solution:
  • Teradata Architecture (multiple stream operations)
  • Data Stream Architecture and ARC/TARA
  • NetBackup (and/or Spectrum Protect / NetVault)
  • SAN / Network
  • Data deduplication storage (Data Domain)
• Working experience of SUSE LINUX operating systems
• Experience analyzing data and creating customer knowledge articles
• Closed-Loop/Corrective Action experience

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: Product Support Engineer, BAR (Backup and Restore)

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Tijuana, Mexico MX