Description

Teradata Software Engineers in Sustaining Engineering are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success. Teradata have three level of expertise to handle the customer issue related to Teradata software. Sustaining engineering is the highest level of expertise. This individual is responsible to give final resolution for the customer issue.

Key Areas of Responsibility: 

• Product / problem analysis to get to root cause of defect in Teradata database software.
• Provide solution to address customer issues.
• Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism.  Ability to deliver succinct and concise presentations
• Mentoring and development of resources as needed

Skills & Attributes

The ideal candidate is an acknowledged Teradata expert with strong interpersonal and communications skills, excellent analytical skills, ability to plan and organize. The successful candidate will have the ability to lead, mentor and transfer knowledge to others.  They will have experience in high performance computing environments.

Basic Qualifications

• BS in Computer Science or other technical discipline with 12 years of related experience
• Or, Master’s in Computer Science with 10 years of related experience
• Deep understanding of Teradata product knowledge
• Experience in Teradata database best practices
• Experience with or knowledge of software structured as a collection of processes using message system primitives
• Good language skills and writing ability
• Ability to understand and work with complex software and parallel processing.
• Cultural awareness 

Preferred Qualifications

• Working experience of SUSE LINUX operating systems
• Considerable experience programming with C and C++ programming language
• Considerable experience programming with Java programming language
• Considerable experience programming with Python programming language
• Considerable experience of system software programming
• Experience analyzing data
• Closed Loop/Corrective Action experience
• Experience with application programming
• Association with a development environment
• SQL experience

Work Environment

• 24x7 operation may require working alternate shifts or being part of an on-call rotation
• Global organization
• Some travel will be required
• International travel may be required