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Senior Cloud Operations Manager, Azure

Location: Bellevue, WA, USA

Notice

This position is no longer open.

Requisition Number: 206969

External Description:

Senior Cloud Operations Manager
Location: Bellevue, WA 


A hands-on leader in our Global Cloud Operations team focused on continually improving and optimizing our Cloud platforms and operational processes. We’re looking for individuals that exemplify our principle of Customer Obsession through operational excellence, leadership, and a passion to continually be the voice of the customer.


Responsibilities

  • Lead a 24x7 team of Cloud Operation Specialists
  • Inspire others through action by creating a spirit of collaboration
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Build and maintain relationships with other Cloud Operations Managers to maintain consistent policies, processes and metrics across cloud platforms
  • Collaborate with Cloud Product Management by providing Operations’ perspective to drive improvement of the product and services with a focus on “ilities”
  • Participate in backlog grooming and influence Engineering’s roadmap priorities
  • Provide operational oversight for the onboarding of customers and pre-provisioning support
  • Track version control across the customer base and in accordance with program management and change control teams, proactively support release management deliverables
  • Provide technical and process subject matter expertise for Sales and Field teams for questions that relate to the Cloud Service Offering
  • Point of contact for escalation Management as necessary during all phases of customer support
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Define and deliver KPI’s and reports which help provide transparency and affect positive change for operational areas
  • Work with Support organizations during incidents and post-mortem reviews
  • Drive continual improvement through strategic and thoughtful solutions with an automation first attitude

Minimum Requirements

  • Bachelor's degree in Computer Science or equivalent experience
  • 5+ years’ experience as an established technology leader
  • Extensive experience supporting Cloud or PaaS / SaaS production environment
  • Extensive experience with at least one Public Cloud Provider (AWS, Azure, GCP)
  • Strong management skills, but also be able to dive into the details as needed
  • Experience with Cloud Services and Cloud Automation solutions
  • Ability to effectively communicate across all levels of the organization
  • Experience in data warehousing and high-performance computing environment is a plus
  • Teradata experience is a plus

 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: Bellevue

State: Washington

Community / Marketing Title: Senior Cloud Operations Manager, Azure

Job Category: Engineering

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Bellevue, Washington US

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