Customer Support Engineer

Requisition Number: 206821

External Description:

This is a Customer Support Engineer role and it involves three key components, Teradata Support (remote/on-site), Teradata Account Management and On-site Engineering. 

Job Description: 

 Customer Support Engineer would be responsible for providing on-site or remote support for Teradata Customers, such as hardware & software fault resolution, and software installation. Teradata Support and Engineering is based on a proactive service philosophy and requires constant focus on the customer’s needs and an excellent service delivery. The successful candidate will be required to take part in 7x24 on call (roster basis) covering Teradata customers. This will involve on site presence to address customer faults and apply preventive maintenance. System installations, preventative maintenance and Hardware/Software upgrades will also be included. 

Responsibilities and Tasks: 

• Analyze complex technical problem situations in the Teradata environment
• Take suitable measures to solve the system interruption, as necessary by engaging support of partners and/or regional/global Teradata remote support centers
• Plan and implement complex upgrades of hardware and/or software
• Manage spare part availability
• Create documentation on customer installations, upgrades or problem-solving activities
• Customer Support Engineer will support following HW and SW products but, not limited to.
  • OS Products: SUSE Linux, Windows
  • Database products: Teradata RDBMS, Hadoop
  • Database Client Tools and Utilities
  • Backup SW and HW
  • Teradata Applications
  • Teradata Unified Data Architecture(UDA) 

Job Requirements: 

• Bachelor’s degree (computer science related major is preferred)
• Minimum 2- 3 years’ experience in computer technology or related fields
• Proficient in the use of Microsoft Office components and personal computers
• Any knowledge or experience with one of the following is preferred
  • Linux/Unix including Network, Windows
  • Database / SQL
  • VMWare / Public Cloud (AWS, Azure, GCP), Open Source
  • Mid-range UNIX/Linux server 

Key Competencies/Skills:  

• Good interpersonal skills / strong teamwork
• Good written and oral communication skills in Korean and
• Good Documentation Skills 

Personal Attributes: 

• Accepts responsibility
• Openness:
  • Communicates honestly, openly and consistently
  • Shares information appropriately
  • Involves internal and external customers in solving problems
• Positive attitude: encourages a positive rather than negative viewpoint
• Integrity:
  • Maintains the highest standard of personal conduct in performing all duties
• Commitment:
  • Committed to make business a success
  • Willing and able to work for the best interest of the business
  • Not thinking in terms of being right at the expense of being successful
• People Skills
  • Able to build productive working relationships with customers and internal personnel based on respect and good rapport

 

 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: SEOUL

State: Gyeonggido

Community / Marketing Title: Customer Support Engineer

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Seoul, Seoul KR