Collection Activities

• Proactively manage collection of debt on assigned country portfolio, using established business rules, processes and methodology
• Timely resolution of queries / disputes, via liaison with both the external customer and our internal customers (Business Units, Sales, Billing Teams, Treasury)
• Prioritise and manage a challenging workload, whilst maintaining high levels of professionalism and customer satisfaction
• Ensure that all communications – both internal and external are accurately documented
• Daily / Weekly / Monthly reporting and account reconciliations
• Working to strict monthly targets as assigned by the Americas Collections Manager
• Work as part of the Collections team to drive best practice in Collections activities, to improve DSO and cash-flow, and minimise ageing debt
• Month end reporting and reconciliations

Accounts Receivable Activities

• Ensure that all unresolved / unidentified receipts are closed on a timley basis
• Ensure that receipts are applied timely and accurately to each customer’s account.
• Manual Journal and adjustment postings (Refunds, Tax Adjustments, Bank Charges, Discounts, Small Amount Write offs)
• Month-End Activities – including cash reconciliations and reporting
• Assist on various requests associated with cash/receipts during walkthroughs and audit.
• Prepare any ad-hoc reports as requested.

Skills required

• Collections experience essential
• Strong work ethic
• Good communication skills
• Strong numeracy skills
• Accuracy and attention to detail
• Works well to deadlines and targets
• Must have strong working knowledge of Excel