Location: Tokyo, Tokyo JP
Requisition Number: 206690
Position Title: Engagement / Delivery IV
Engagement Manager Job
Are you passionate about making large companies smarter and analytics driven? The world’s largest and most analytically sophisticated enterprises use Teradata’s industry-leading Analytic technology solutions and it’s consulting services to enable them to capture, store, manage, integrate and analyse detailed data to understand and improve business performance. Providing real answers to the enterprise business problems – and be able deploy at scale and across a complex data eco-system. We call this Pervasive Data Intelligence - on-premise, in the Cloud, or anywhere in between.
The Engagement Manager (EM) is responsible for the overall Teradata Consulting business development and delivery of Teradata Consulting Services within an assigned account, accounts, or industry, playing a key role in account planning and execution, helping to redefine how to sell and deliver business-focused services to Teradata’s existing and new target customers, across both Teradata and associated eco-system solutions, thereby contributing to business growth.
You are highly respected for your knowledge, skills and experience to meet our customers’ business challenges through the use of data and analytics at scale. You are a good communicator with strong interaction with the customer understanding their needs, creating offers and mapping existing assets to solve their business problems. You will be working in a combination of physical and virtual office environments, including home, office, and customer site. Local travel up to 70% is expected depending on the location of the candidate with respect to the customer(s) site(s). Some International travel may be required for training.
Key Areas of Responsibility
- Gain understanding of a specific customer, including the business, industry, company profile, business plan and key initiatives of the organization. Engage at all levels of the customer from the DBA to senior executives.
- In conjunction with the Account Executive and other members of the account team (the “Sales Quad”), define and/or enhance the account plan and strategy including the development of opportunities that drive Annual Recurring Revenue growth and Consulting Revenue.
- Own and manage the consulting funnel and pipeline of opportunities for their designated accounts or territories. This includes maintaining the funnel in Salesforce and actively updating opportunities.
- Engage with customers at all levels from DBA to Senior Executives to outline how data drives value and provide thought leadership - building strong and long-lasting relationships.
- Position and drive the sale of Teradata Consulting services per the Teradata Strategy and serve as the lead Teradata Consulting negotiator for proposals and contracts.
- Work with Program Managers and Project Managers to provide scoping, planning, cost estimating, and pricing of Teradata Consulting engagements within the overall Consulting portfolio for their account, in conjunction with the Teradata Consulting Manager/Director.
- Manage and own the development of proposals for Teradata Consulting, related Statements of Work and Bid Review documents.
- Direct, and support the execution and delivery of customer solutions from a services perspective, including participation in client steering committees, project audits and quality checks. Be the point contact for issue resolution and managing escalations.
- Be responsible for the Teradata Consulting forecast, orders, revenue, profit, engagement planning, engagement execution, engagement quality, and client satisfaction.
- Work with Project Managers and Practice Leaders to qualify skills and training required to meet your customer’s needs.
- Work with Global Development Centers (GDC) to position cost effective offshore/dual shore opportunities and engage GDC resources during positioning, selling and delivery where appropriate.
- Provide direction for solution implementation engagements, of moderate to high complexity, or a collection of multiple projects. Act as a Program Manager / Director as required.
Education and Experience Required
- BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
- 10 plus years IT industry or related experience, with an “IT worldly” perspective.
- An acknowledged and consolidated experience within the Data domain (Data Warehouse, BI, Data Management, Data Analytics, Advanced Analytics, Big Data, etc.), being able to create solid and trustful working relationships with customers, understand their business strategy and priorities, and use Data & Analytics as an enabler to grow their business.
- Proven track record in running a complex business development program or account.
- Experience overseeing a portfolio of projects, including delivery of software and services.
- Consulting experience with a vendor or consulting firm.
- Experience and ability to work in a matrixed organisation
- Business management experience including engagement management experience with multiple project streams and complex EIM or Analytics implementations.
- Proven experience in customer relationship management
- Experience in other competitive products. Knowledge in Open Source Analytics, DB2, Oracle, Analytics Appliances, to be able to draw comparisons with Teradata.
- One or more Industries experience, ideally in industries such as Finance, Retail or Telco Industries
- Strong consultative, communicative, writing, and presentation skills.
- A people, customer and team orientation.
- A motivated, proactive, organized and “self-starting” attitude and working style. Strong personal and team goal orientation.
- Expertise in developing and delivering working documents that communicate and corroborate complex ideas.
- Strong planning and organizational skills.
- Demonstrated consultative approach to business problem solving internally or with the client/prospects and/or partners.
- Experience identifying key business opportunities and initiatives, solutions and overall strategy for meeting business objectives.
- Ability to scope and create action plans through business needs analysis which include critical thinking and analytical reasoning that identifies the business opportunity with the most compelling ROI analysis, business benefits, acceptable risk profiles, and success factors.
- Experience in capturing business opportunity insight and experiences, documenting lessons learned and best practices for re-use.
- Operates with an appropriate sense of urgency.
- Innovative and resourceful.
- Ability to work flexibly in a rapidly changing, ambiguous and often pressure-filled environment.
- Ability to influence and coach others. High level of personal integrity.
- Have a proven high level of initiative, self-motivation and enthusiasm.
- Thinks strategically and laterally when making decisions and solving problems.
- Ability to transform strategy into results.
- Excellent presentation, communication and interpersonal skills.
- Team focus - works with a sales team, Customer Success, Solution Engineering and shared services support teams where results are based on cooperation with and/or influence of others.
- Results orientation – focuses on results and success, conveying a sense of urgency and driving issues to closure. Meeting deadlines and produce high quality work.
Community / Marketing Title: Engagement Manager
Job Category: Consulting
With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.
We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.
Location_formattedLocationLong: Tokyo, Tokyo JP