Customer Service Representative

Location: Guangzhou, Guangdong Sheng CN

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Requisition Number: 206459

Position Title: System Support Field Engineer II

External Description:

 

Associate would be responsible for providing on-site or remote support for Teradata Customers. Typically these customers have 24/7 support contracts and the successful applicant must be prepared to be on-call every other week to support customer site/s.

Major Responsibilities and Tasks:

  • Respond to all the calls from the customer
  • Account Management Skills.
  • Perform hardware break fix
  • Perform hardware and software installations and upgrades includes site or system preparations
  • Perform preliminary software problem investigation and diagnostics collection
  • Manage system based Change Controls for O/S, Teradata SW and HW environment
  • Perform Operating System or Teradata Software upgrades
  • Escalate all unresolved issues to the Regional Level-2 Support Centre as per the Incident escalation process
  • Provide feedback to the customer for reported issues
  • As per the Customer Support Contract provide the Site and Service reports
  • Provide technical assistance to Sales organization as required
  • System Health Check Review, System management reporting and oversight of technical support issues.
  • Software release management, including review and recommendations on software updates.

Qualifications

  • BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering preferred.
  • Strong written and oral communication skills in English.
  • Demonstrated knowledge of Teradata Solution products through a combination of experience and Teradata Certifications (client software, networking, host operating systems, and utilities)
  • General working knowledge of Windows, LINUX and Teradata DBMS.
  • Some DBA or/and SQL experience in Databases such as Teradata, Oracle.
  • Experience/exposure in Mid-range Linux systems hardware maintenance.
  • Some exposure to TCP networking for Linux environment.
  • Some exposure to Windows OS environment.
  • Shell Scripting & Programming.
  • Teradata knowledge will be a preferred.

 

CountryEEOText_Description:

City: Guangzhou

State: Guangdong Sheng

Community / Marketing Title: Customer Service Representative

Job Category: Customer Support

Company Profile:

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Guangzhou, Guangdong Sheng CN

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