Software Developer

Requisition Number: 206325

External Description:

Software Developer
Location: Tijuana, BC, Mexico (Zona Rio)

The Work

Teradata’s Global Support Organization is looking for a Software Developer who will implement, enhance, and maintain the vision of process improvement and workflow automation to provide our customers with best-in-class user experience. You will work closely with our Customer Support Tools Lead Developer and team to help drive use cases and requirements to solutions for initiatives relating to change management modernization, service analytics, remote support automation, phone home alerting, automatic incident creation, event-triggered diagnostics, and more. You’re ideally ITIL certified and have a fundamental understanding of IT Service Management and ITIL business processes. You will utilize your proven experience in process automation and application customization using client scripts, business rules, and UI Scripts. You should also be able to create, administer, and manage Workflow Configurations.  

The Work

• Deliver on Teradata’s cutting-edge vision of remote support and service automation, aiming to enhance the overall customer support experience
• Ownership – our software team will be small but mighty – you’ll have a direct impact on the finished product
• Goal-Oriented – you’ll be developing against solution roadmaps and business requirements while driving to meet implementation milestones
• Lead by Example – your experience in best-in-class development practices and processes will show subject matter expertise
• Workflow Development – ServiceNow Orchestrator, Flow Designer, Integration Hub, and Workflow Editor
• Requirements Analysis – Test, analyze, collaborate, and assist with translating business requirements into technical specs to ensure smooth implementation of new enhancements, applications or modules
• Best Practices – Develop, test, analyze, and certify all changes to the ServiceNow platform according to industry best practices
• Change Management – Adhere to Teradata policies and procedures around testing, new application development, and all instance upgrades
• Testing – Update & maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all workflows for use after the upgrade completes
• Executive Presence – you’ll need to present complex ideas succinctly and clearly 
• Partnering – You’ll work with various Teradata business process owners to deliver the highest quality product
• Keep your Skills Sharp – Remain current on ServiceNow features and best practices as well as industry trends including ITIL and ITSM

Required Background

• US B1 Visa or ability to obtain as a condition of job offer
• Bilingual English & Spanish  
• Bachelor’s Degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
• 3+ years of software development experience
• 3+ years of experience configuring and demonstrating solutions
• 3+ years of experience with key ServiceNow integration solutions: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS
• 3+ years of software engineering experience (Java, Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
• Experience developing in an enterprise-level Agile SDLC environment
• Demonstrated ability to not only develop in ServiceNow but to problem solve and troubleshoot to provide user support
• Development experience in scripting languages such as Python 

Extra Credit

• ServiceNow Admin Certification
• Experience developing on ServiceNow Customer Service Management (CSM)
• ITIL Certification
• Knowledge of enterprise IT architecture and relational databases

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: Software Developer

Job Category: Engineering

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Tijuana, Mexico MX