Customer Service Representative

Requisition Number: 206164

External Description:

 

Associate would be responsible for providing on-site or remote support for Teradata Customers. Typically these customers have 24/7 support contracts and the successful applicant must be prepared to be on-call every other week to support customer site/s.

Major Responsibilities and Tasks:

• Respond to all the calls from the customer
• Account Management Skills.
• Perform hardware break fix
• Perform hardware and software installations and upgrades includes site or system preparations
• Perform preliminary software problem investigation and diagnostics collection
• Manage system based Change Controls for O/S, Teradata SW and HW environment
• Perform Operating System or Teradata Software upgrades
• Escalate all unresolved issues to the Regional Level-2 Support Centre as per the Incident escalation process
• Provide feedback to the customer for reported issues
• As per the Customer Support Contract provide the Site and Service reports
• Provide technical assistance to Sales organization as required
• System Health Check Review, System management reporting and oversight of technical support issues.
• Software release management, including review and recommendations on software updates.

Qualifications

• BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering preferred.
• Strong written and oral communication skills in English.
• Demonstrated knowledge of Teradata Solution products through a combination of experience and Teradata Certifications (client software, networking, host operating systems, and utilities)
• General working knowledge of Windows, LINUX and Teradata DBMS.
• Some DBA or/and SQL experience in Databases such as Teradata, Oracle.
• Experience/exposure in Mid-range Linux systems hardware maintenance.
• Some exposure to TCP networking for Linux environment.
• Some exposure to Windows OS environment.
• Shell Scripting & Programming.
• Teradata knowledge will be a preferred.

 

CountryEEOText_Description:

City: Guangzhou

State: Guangdong Sheng

Community / Marketing Title: Customer Service Representative

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: SHENZHEN, Beijing Shi CN