Associate would be responsible for providing on-site or remote support for Teradata Customers. Typically these customers have 24/7 support contracts and the successful applicant must be prepared to be on-call every other week to support customer site/s.

Major Responsibilities and Tasks:

• Respond to all the calls from the customer
• Account Management Skills.
• Perform hardware break fix
• Perform hardware and software installations and upgrades includes site or system preparations
• Perform preliminary software problem investigation and diagnostics collection
• Manage system based Change Controls for O/S, Teradata SW and HW environment
• Perform Operating System or Teradata Software upgrades
• Escalate all unresolved issues to the Regional Level-2 Support Centre as per the Incident escalation process
• Provide feedback to the customer for reported issues
• As per the Customer Support Contract provide the Site and Service reports
• Provide technical assistance to Sales organization as required
• System Health Check Review, System management reporting and oversight of technical support issues.
• Software release management, including review and recommendations on software updates.

Qualifications

• BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering preferred.
• Strong written and oral communication skills in English.
• Demonstrated knowledge of Teradata Solution products through a combination of experience and Teradata Certifications (client software, networking, host operating systems, and utilities)
• General working knowledge of Windows, LINUX and Teradata DBMS.
• Some DBA or/and SQL experience in Databases such as Teradata, Oracle.
• Experience/exposure in Mid-range Linux systems hardware maintenance.
• Some exposure to TCP networking for Linux environment.
• Some exposure to Windows OS environment.
• Shell Scripting & Programming.
• Teradata knowledge will be a preferred.