Helpdesk Support

Requisition Number: 205574

External Description:

HELPDESK SUPPORT (open to FRESH GRADUATES)

Responsibilities:

• Service Desk Support
  • Receive and log service requests and incident reports to the system
  • Triage requests and incidents to respective groups

• Monitoring
  • Monitor core ingestion and processing applications
  • Verify core ingestion and processing applications are running according to schedule
  • Routine log analysis of core ingestion and processing applications for anomalies and act to resolve them.
  • Start / stop / restart failed jobs where known issues exist and clear instructions are available in the runbook to provide guidance on how to resolve the issue.
  • Verify external tool data access connections are operating as expected.

• Diagnosis and problem analysis
  • Review application logs of long running applications / jobs to identify root cause
  • Review job run times of core ingestion and processing applications / jobs and compare and verify they are meeting expected SLAs. Document and report skew against historical data.
  • Review incidents weekly for commonalities and recommend approach to reduce the incident count. Support work efforts for addressing application issues.

• Operations Manual Maintenance
  • Provide regular updates to the Operations Manual as required

 Minimum Qualifications:

• Must be a graduate of any IT-related or Engineering courses
• Willing to work on shifting schedule including night shift
• Good communication skills in English
• A passion for learning and personal development
• The talent to recognize and define problems and develop customized solutions.
• The openness to travel and work from customer sites if needed.
• Knowledge and background in programming

Preferred Qualifications:

• Familiar with relational databases and SQL
• Knowledge in relational data modelling principles
• Knowledge in Linux/Unix
• Knowledge on ITIL and/or IT Service Management

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: TAGUIG CITY

State: National Capital Region

Community / Marketing Title: Helpdesk Support

Job Category: IT

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: TAGUIG CITY, Abra PH