Senior Business Systems Analyst , ServiceNow

Location: San Diego, CA, USA

Notice

This position is no longer open.

Requisition Number: 204508

External Description:

You see beyond the day-to-day details to envision even greater possibilities

While others prefer to focus on merely the details of a particular project, you are always interested in improving the end results. You want to contribute something more than the expected, because you expect more of yourself. You know yourself to be a forward thinking individual who looks at a task and understands where that task fits in the whole picture which helps you to make a more meaningful contribution to that effort. Currently, our company is looking for more people like you. We need employees with insight, who will bring something more to a task than just the ability to see it through as expected. If you’re looking for a work environment where you can contribute more, please get in touch with us.

The Senior Business Systems Analyst- ServiceNow reporting to the Sr. Manager of Customer Support and Services Technology will be accountable for delivering technology-enabled solutions in support of the Teradata customer service & support roadmap. Teradata is under-going transformational change of the organization, processes, and systems. We are about to take our customer support & service technology to a cloud platform, which will allow us to retire a great deal of legacy, home-grown applications. While some legacy applications will remain, the focus will be on the new cloud platform. We desire an experienced BSA to help drive us forward in the customer support & service space.

Essential Duties & Responsibilities
• Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.
• Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology
• Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
• Contribute to the delivery of recurring platform releases.
• Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.
• Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience
• Hand-on experience with ServiceNow configuration in one or more of the following areas: Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).
• Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
• Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
• Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Salesforce, ERP, etc.
• Success using agile principles to deliver great business outcomes through technology.
• Demonstrated experience working with a managed service provider to partner on delivery.
• Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.

Education & Special Training
• Bachelor’s degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or equivalent, required.
• Master's degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred.
•ServiceNow Certifications & Training preferred

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization.

We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

As a workgroup, we say, "Bring on the competition"

Very few things energize us more than a competitive challenge. As individuals competing with each other as well as a group, competing against the competition, we are motivated by the challenge of competition and believe that a competitive spirit leads to more successful outcomes. We value the burst of creative energy one gets through competition which leads us to unique ways to overcome obstacles that appear to block our path. We work at getting ahead and staying there. We are looking for people who share our winning attitude and want to be part of a first-place team. If you have that competitive spirit running through you, we are the workgroup you are looking for and we want to hear from you.

If this sounds like you, apply today!! Not ready to apply? Email me at Scott.Keeton@Teradata.com for more information.

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Senior Business Systems Analyst , ServiceNow

Job Category: IT

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

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Location_formattedLocationLong: San Diego, California US