Service Experience Manager (SEM)

Location: Tokyo, Tokyo JP


Requisition Number: 204117

Position Title: Customer Srvcs Rep (IV Z2)

External Description:

 Service Experience Manager (SEM)


  • 特定顧客の専任担当として、システムの導入、移行、保守サービスの各種フェーズにおいての顧客担当窓口
  • 重大障害の発生時には社内関係部署との連携、及び海外サポート部門へのエスカレーション実施
  • 日常的に保守状況の確認とフォローアップ
  • 定期的な保守状況の顧客報告、改善提案等を通じた顧客管理



  • SaaSまたはData Warehouse企業での業務経験
  • Data Warehouse製品及びサービスの技術知識(Linux, RDB, etc)
  • システムサービス経験を有し、特にシステムのビジネスユーザー、或いはアドミンユーザーとのサービス経験
  • 部門内のみならず、海外サポート部門及び社内関係部署チームをリードした対応の経験


City: Tokyo

State: Tokyo

Community / Marketing Title: Service Experience Manager (SEM)

Job Category: Customer Support

Company Profile:

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Tokyo, Tokyo JP


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