Service Now Architect
Location: Islamabad, Islamabad PK
Requisition Number: 203279
Position Title: Glob Deliv Ctr Consultant (III)
- Serve as a subject matter expert and member of the ServiceNow developer team responsible for analysis, design development and implementation of ServiceNow modules and applications.
- Gather and evaluate user requirements to build professional and effective user interfaces and interface elements such as menus, tabs, widgets, navigation and search fields.
- Develop UI mockups and prototypes that clearly illustrate how an interface will function and what it will look like.
- Configure, develop, implement and maintain multiple ServiceNow modules including, but not limited to: Incident Management, Request Management, Knowledge Management, Service Portal, Service Catalog and Change Management.
- Continuously analyze requirements and current procedures in order to improve system capabilities.
- Analyze, troubleshoot and fix system issues as well as respond to and resolve operational support tickets.
- Proactively maintain technical and functional knowledge applicable to the ServiceNow platform.
- Actively engage in system testing including writing test cases and creating and utilizing automated test scripts.
- 8+ years IT industry experience with 5+ years of hands-on experience in ServiceNow including development, configuration, integration, implementation and release management.
- Deep understanding of system, ITOM and ITSM core configurations in ServiceNow.
- ServiceNow Certified Application Developer a plus
- Deep understanding of core ITSM concepts; specifically
- Incident, problem, change, service request fulfillment, knowledge, event, asset configuration, service level, and service catalog.
- CSFs, KPIs, reporting and dashboard strategies
- ITIL-intermediate certification a plus
- Experience integrating 3rd-party software and APIs with ServiceNow using REST
- Experience working within an Agile/Scrum/DevOps environment.
Community / Marketing Title: Service Now Architect
Job Category: Consulting
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Location_formattedLocationLong: Islamabad, Islamabad PK