Service Experience Manager (SEM)

Requisition Number: 202218

External Description:

 Service Experience Manager (SEM)

主な業務内容

• 特定顧客の専任担当として、システムの導入、移行、保守サービスの各種フェーズにおいての顧客担当窓口
• 重大障害の発生時には社内関係部署との連携、及び海外サポート部門へのエスカレーション実施
• 日常的に保守状況の確認とフォローアップ
• 定期的な保守状況の顧客報告、改善提案等を通じた顧客管理

必要とする業務経験、スキル、資格等

以下のいずれか１つ、または複数があること

• SaaSまたはData Warehouse企業での業務経験
• Data Warehouse製品及びサービスの技術知識(Linux, RDB, etc)
• システムサービス経験を有し、特にシステムのビジネスユーザー、或いはアドミンユーザーとのサービス経験
• 部門内のみならず、海外サポート部門及び社内関係部署チームをリードした対応の経験

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Fukuoka

State: Fukuoka

Community / Marketing Title: Service Experience Manager (SEM)

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Tokyo, Tokyo JP