Customer Services Geo Director

Requisition Number: 201428

External Description:

This position is responsible for the end-to-end customer service delivery within their area of responsibility. These services can be delivered by the customer services representatives directly within their management scope or through partnerships with the sales, operational services, business continuity, global support center or the research or development organizations.

This position is responsible for the customer services relationship between Teradata and the customer. This includes both the day-to-day operations as well as the strategic vision between Teradata and our customers.

Key Areas of Responsibility

• Responsible for end-to-end customer service delivery to customers, whether delivered directly by the geographically deployed resources or in partnership with Sales, Operational Services, Business Continuity, GSO or R&D
• Accountable for all customer incident queues created and worked within the GSO and R&D
• Coaches and develops a team of professionals including technical supervision, reporting and training
• Develop strong relationships with major customers, Sales and Engineering teams and direct reports. Responsible for articulating our strategic vision to major customers
• Regularly provides advice and counsel related to the operation of the business to  leadership teams
• Provides management:
• • Area of accountability $25M<45M,
  • > 30  reports across international  geographic areas
  • Accountability for budget execution
• Posses a strong product technical knowledge such as Teradata node and storage HW, BAR HW/SW, application SW, or/and from Competitors Solutions

Education and Experience Requirements

• Bachelors’ of Science Degree or equivalent experience
• 12+ years experience

CountryEEOText_Description:

City: Stockholm

State: Stockholms lan

Community / Marketing Title: Customer Services Geo Director

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Stockholm, Stockholms lan SE