Client Service Director

Requisition Number: 201370

External Description:

A Consulting Director (CD) is responsible for the overall Think Big Analytics business development and delivery of Teradata Global Services for an Analytics opportunity, within an assigned account, accounts, or industry, playing a key role in account planning and execution, helping to redefine how to sell and deliver business-focused services to Teradata’s existing and new target customers, across both open source and commercial platforms, thereby contributing to business growth.
This position implies a strong interaction with the customer, working in a combination of physical and virtual office environments, including home, office, and customer site.
Local travel up to 70% is expected depending on the location of the candidate with respect to the customer(s) site(s).

Key Areas of Responsibility

• Gain understanding of a specific customer, including the business, industry, company profile, business plan and key initiatives of the organization.
• In conjunction with the Account Executive and other members of the account team (the “Sales Quad”), define and/or enhance the account plan and strategy including the development of Teradata core software revenue, and managing the funnel of Think Big Analytics opportunities.
• Engage with customers to outline how data drives value, and provide thought leadership - building strong and long-lasting relationships.
• Position and drive the sale of Think Big Analytics services, and serve as the lead Think Big Analytics negotiator for proposals and contracts.
• Work with Program Managers and Project Managers to provide scoping, planning, cost estimating, and pricing of Think Big Analytics engagements within the overall Consulting portfolio for their account, in conjunction with the Think Big Analytics Manager/Director.
• Manage and own the development of proposals for Think Big Analytics and related Statements of Work.
• Direct, manage, and support the execution and delivery of customer solutions from a services perspective, including the performance of project audits and quality checks, and participation in client steering committees. Be the point contact for issue resolution and managing escalations.
• Be responsible for the Think Big Analytics forecast, orders, revenue, profit, engagement planning, engagement execution, engagement quality, and client satisfaction.
• Work with Practice Leads and Resource Managers to staff projects appropriately and to ensure consultants have the required training and internal support to meet customer needs throughout the duration of the engagement.
• Work with Global Development Centers to properly engage offshore resources where appropriate.
• Select and manage appropriate project management approaches (Agile and/or Waterfall) based upon customer and project requirements.
• Direct solution implementation engagements, of moderate to high complexity, or a collection of multiple projects. Act as an Program Manager or Project Manager as required.
• Work together with the Practice Leads, reviewing team’s skills and capabilities. Provide coaching and recommend training/mentoring plans.
• Improve internal support to systems and processes, contributing to Delivery Excellence practice development.

Skills

Work with the appropriate project management methodology (Agile or Waterfall) based upon customer and project requirements.

Education

BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.

Experience

• An acknowledged and consolidated experience within the Data domain (Data Warehouse, BI, Data Management, Data Analytics, Advanced Analytics, Big Data, etc.), being able to create solid and trustful working relationships with customers, and understand their business strategy and priorities, and use Data & Analytics as an enabler to grow their business.
• Proven track record in running a complex business development program or account.
• Experience overseeing a portfolio of projects, including delivery of software and services.
• A Consulting Director Role Description & Technical Skills should be combined with their Staff Level Description to have a clear view of current and developing skill levels.

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Amsterdam

State: Noord-Holland

Community / Marketing Title: Client Service Director

Job Category: Services

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Amsterdam, Noord-Holland NL