Product Support Engineer - Teradata , Linux , Trouble shooting

Requisition Number: 175235

External Description:

Product Support Engineer (II)
Description

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Areas of Responsibility:
• Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSC.
• Knowledge Management and related activities. Validate Knowledge content for accuracy, relevancy, and currency. Create and maintain Technical Alerts and other related technical artifacts. Create Defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools. Development and enhancement of problem scenario reporting rules and associated knowledge.
• Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism. Ability to deliver succinct and concise presentations
• Product / problem analysis. Gather data and prepare templates as required for data analysis. Assist senior analyst in completing analysis.
• Mentoring and development of resources as needed

Skills & Attributes
• Strong written and oral communication skills
• Excellent interpersonal skills
• Strong facilitation and team organizational skills
• Strong technical knowledge
• Ability to multi-task simple to complex problem troubleshooting
• Strong analytical abilities
• Experience in high performance computing environments

Basic Qualifications
• BS in Computer Science or other technical discipline
• 2-5 years of Teradata support experience
• Understanding of Teradata product knowledge
• Experience in Teradata database best practices
• Practical knowledge in installation and upgrade processes
• Cultural awareness

Preferred Qualifications (Examples)
• Working experience of SUSE LINUX operating systems
• Experience with Teradata upgrade and support tools
• Experience analyzing data
• Closed Loop/Corrective Action experience
• Experience with application programming
• Association with a development environment
• SQL experience

Work Environment
• 24x7 operation may require working alternate shifts or being part of an on-call rotation
• Global organization
• Some travel will be required
• International travel may be required

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: Product Support Engineer - Teradata , Linux , Trouble shooting

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN