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System Support Engineer, Austin

Location: Austin, TX, USA

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This position is no longer open.

Requisition Number: 205105

External Description:

System Support Engineer
Location: Austin, Texas

Companies are using advanced data analytics to save lives, address environmental issues, improve customer experience and drive operational effectiveness.  Supporting complex and mission-critical data warehouse and analytical environments are not about the software or hardware, but about the customer journey and experience. Are you ready to be a part of that journey?

What We Do

Teradata empowers companies to achieve high-impact business outcomes. Our focus on business solutions for data warehousing and analytics, coupled with our industry-leading technology and architecture expertise, can unleash the potential of great companies.

Our Teradata Customer Services organization is a global team with a local presence.  We leverage our extensive experience and world-class tools to enable the very best service and support our customers demand. Using our own advanced analytics tools, technical expertise and operational excellence we partner with our customers on their journey to achieve high-impact business outcomes.

What You’ll Do

As a System Support Engineer for Teradata, you will provide hardware and software support for Teradata customers, including reactive (resolving issues) and proactive work such as system analysis, hardware, and software implementation and upgrades, and account development and planning.  You will support large, Linux-based data warehouse and analytics solutions, providing “World Class” service to the world’s largest companies, including 24x7 on-call support with response time and call back commitments.

Interesting Work You’ll Do

  • Work directly with the world’s largest companies, supporting mission-critical enterprise data warehouse and analytics solutions
  • Support large Linux-based data warehouse and analytics solutions
  • Resolve complex hardware and software issues, supported by subject matter experts located throughout the world
  • Proactively analyze and update customers’ systems
  • Deliver monthly, quarterly and annual service reviews with customers
  • Partner with Sales teams and subject matter experts to identify and implement solutions that produce high-impact insights and tangible value for our customers

Skills and Experiences You’ll Need to Be Successful

  • Associates degree in Computer Science, Management Information Systems or an electronics technology discipline or equivalent experience in lieu of degree
  • 5+ years of experience supporting technology solutions in corporate datacenters within the last 7 years
  • 3+ years of experience with UNIX/LINUX, DBMS, and Networking, within the last 5 years
  • Experience working in customer services and/or account management roles
  • Reliable transportation to travel to various local and/or long-distance locations
  • Ability to work in a virtual environment and self-disciplined fashion
  • Ability to lift 50 lbs.

Ideally, you will also have the following

  • Bachelor’s Degree in IT related field
  • Advanced knowledge of Teradata, UNIX/LINUX, Networking, Mainframe, and Virtual Machine Environments
  • Teradata Database experience
  • Teradata Certification
  • Advanced knowledge of disk array architecture

 Benefits You’ll Enjoy

  • Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage
  • Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans. 

 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: Austin

State: Texas

Community / Marketing Title: System Support Engineer, Austin

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Austin, Texas US

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