Product Support Engineer II, Database

Location: San Diego, California US

Notice

This position is no longer open.

Requisition Number: 205010

Position Title: Product Support Engineer II

External Description:

Location: San Diego, CA 

What You’ll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external customers. You will develop a deep understanding of the Teradata database and associated tools and platforms, along with the ability to clearly articulate and document support decisions and findings. Product Support Engineers are highly motivated and creative support analysts who are ready to contribute to Teradata's success.

Key Responsibilities 

  • Develop in-depth knowledge of Teradata products through self-paced training materials
  • Work with internal and external customers to deliver analysis and solutions for Teradata product issues
  • Recreate problems to assist with root cause analysis
  • Interact with Engineering, Quality, and other cross-functional teams to isolate product defects
  • Learn and adhere to the Teradata Incident Management Process
  • Participate in on-call rotation and after-hours support as needed
  • Treat every customer professionally and with respect; ensuring positive customer experience and satisfaction
  • Coordinate proper escalations, where needed, for unresolved issues
  • Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
  • Create knowledge on new learnings
  • Assist in technical mentoring of new team members

Your Background

  • US Citizen or Green Card required
  • Located in San Diego, or willing to relocate to San Diego
  • Bachelor’s Degree in Engineering, Computer Science, or a related technical discipline
  • 4-7 years of experience with LINUX and/or other OS environments
  • Experience working in a mission-critical, 24/7/365 environment
  • Experience working in a geographically dispersed support team environment
  • Demonstrated ability to learn new technologies quickly
  • Demonstrated problem-solving skills and analytical ability
  • Ability to work effectively both independently and in a team environment
  • Strong time management skills and multi-tasking abilities
  • Excellent oral and written communication skills
  • Experience using a problem ticketing system – ServiceNow a plus, not required

Specific Skills You’ll Need for this Role

  • Experience supporting customers with complex database systems
  • 1-2 years of Working Experience on Teradata Database
  • Experience using the command line interface on LINUX
  • Intermediate knowledge of SQL and relational database concepts 
  • Working knowledge of Java, C/C++, XML 
  • Knowledge of Teradata' System Management applications (Viewpoint, TASM) 
  • Experience working with Excel, pivot charts and macros 
  • Familiarity with Teradata's load/unload products (TPT, fastload, mload, fastexport) 
  • Exposure to query tuning with an understanding of Teradata Optimizer and statistics
  • Working knowledge of performance and resource data collection and analysis 

Benefits You’ll Enjoy

  • Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.
  • Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans. 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Product Support Engineer II, Database

Job Category: Customer Support

Company Profile:

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: San Diego, California US

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