Cloud Support Engineer
Location: San Diego, California US
Requisition Number: 202212
Position Title: Product Support Engineer (III)
What You’ll Do:
Teradata Product Support Engineers are key members of an expert team of support analysts focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will develop a deep understanding of the Teradata Database and its associated tools/platforms. The ideal candidate is a highly motivated and creative support analyst who is ready to contribute to Teradata's success.
- Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
- Replicate problems to assist with root cause analysis
- Interact with Engineering and peers to isolate product defects
- Adhere to Teradata Incident Management Process
- Identify and implement process, product and tool improvement
- Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
- Coordinate proper escalations, where needed, for unresolved issues
- Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
- Create knowledge on new learnings
- Experience working in a mission-critical, 24/7 environment
- Technical mentoring of team members
- Local to San Diego, CA or willing to relocate
- Ability to work in the US without Employment/Visa sponsorship
- Proficient with Linux environments
- Demonstrated problem-solving skills and analytical abilities
- Ability to work effectively both independently and in a team environment
- Bachelor’s Degree in Computer Science or a related technical discipline
- 5+ years of experience in a customer-facing support role (internal or external customers)
- Experience supporting a cloud environment (AWS, Azure, Google Cloud, etc.)
- Proficient with Teradata Database and tools with a broad understanding of Teradata’s products
- Ability to troubleshoot complex software problems and dive into technical details in Teradata Open Platforms (Teradata on AWS, Azure, and VMWare)
- Good understanding of Agile principles, experienced in Agile practices in development and support.
- Experience with large-scale distributed software systems.
- Experience with Big Data platform technologies, extensive knowledge of data integration, enterprise data warehouse, data lake, and analytical ecosystem.
Benefits You’ll Enjoy
Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage. Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.
CountryEEOText_Description: Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.
City: San Diego
Community / Marketing Title: Cloud Support Engineer
Job Category: Customer Support
With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.
We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.
Location_formattedLocationLong: San Diego, California US