Geo Practice Lead Customer Excellence

Requisition Number: 201592

External Description:

Geo Practice Lead Customer Excellence 

Location: this is a virtual role.  The successful candidate can be based anywhere within the Geo (Sweden, Denmark, Norway, Finland, Russia, Poland, Czech Republic and Austria), but will be expected to demonstrate a willingness and an ability to travel frequently and often within the Geo as well as outside in line with the needs of the business and the Practice.

Company Overview

Are you passionate about making large companies smarter and analytics driven? The world’s largest and most analytically sophisticated enterprises use Teradata’s industry-leading Analytic technology solutions and it’s Think Big Analytics consulting services to deploy analytic platforms that enable them to capture, store, manage, integrate and analyse detailed data at scale to understand and improve business performance. 

Position Overview

Teradata’s Think Big Analytics consulting business is organised around a number of practices.  The mission of the Customer Excellence practice is to ensure customer success through measurable business outcomes. This happens from the deployment of analytics at scale across their ecosystem. Customer Excellence is fronting all of our consulting services from positioning, selling and through to successful delivery to Teradata’s customers.

The Customer Excellence Geo Leader is responsible for the practice within the Geo comprised of all Consulting Directors, Country Consulting Leaders, and Delivery Excellence consultants. The Consulting Directors are fronting all consulting business development towards Teradata’s customers and prospects, and also oversees all delivery to the customers within one or more accounts. Country Consulting Leaders are responsible for all consulting profit and loss, selling and delivery within a country. Delivery Excellence consultants include Project Managers, Program Managers, Project Administrators, and Service Delivery Managers. These roles are mostly focused on quality of services delivery.

The Customer Excellence Geo Leader reports to the Geo Consulting Lead and in a matrix to the Region Customer Excellence Lead. The Customer Excellence consultants operate in a matrix reporting ultimately into the Geo Leader, but with all practice initiatives and career development activities being driven from the practice.

The Customer Excellence Geo Leader is expected to be personally engaged on the most strategic and high potential customer engagements within the Geo, building trust with these customers and driving the selling of innovative services, solutions, and programs for these where the program services value has high revenue potential and helps drive Teradata software revenue.

Job Specification

The Customer Excellence Geo Lead is the critical link between the Region Customer Excellence Lead and the Customer Excellence practitioners in the Geo. The leader personally drives Commercial Excellence initiatives for the Consulting Directors like Big Deals and Strategic Programs, Pricing & Packaging, Consulting Director Development, and deployment of the Velocity Service Portfolio.  Specifically, he or she will:

• Personally lead the Geo Commercial sub-practice of Consulting Directors and Country Consulting Leaders in terms of driving practice initiatives and career development
• Lead the Delivery Excellence sub-practice either directly or through a Delivery Excellence Lead
• Provide thought leadership internally and externally and ensure that Think Big Analytics continues to be recognised as one of the leading providers of consulting services and to be one of the leading destinations for talent
• Work with Consulting and Sales leaders as well as the other technical and business practices throughout the Geo to ensure that Think Big Analytics consulting offers, the Teradata Analytic Platform and relevant Partner offerings are appropriately positioned with key clients
• Accelerate Execution & Delivery of Engagements: Establish and execute plans for accelerating deployment of Agile and DevOps techniques across each Geo; Region to provide support in capability development
• Create and execute Customer Excellence Deployment Plan for Geo. Derive specific annual plan from the 2018 Regional plan in conjunction with Regional leadership team
• Focus Consulting Directors on packaged, value based services and solutions, leveraging IP, assets and experience and changing pricing behaviors towards pricing for value
• Develop Programs & Big Deals: Establish and deploy program management training in each Geo: targeting initially Program Managers and Consulting Directors
• Mitigate delivery risk for Teradata’s Customers and optimize delivery margin for Teradata by ensuring that the Geo is able to consistently leverage best-in-class delivery methods and accelerators based on new and existing Company and Practice Intellectual Property (IP) and the Velocity framework;
• Drive alignment, collaboration and knowledge sharing throughout the Geo Customer Excellence Practice and ensure that the services selling and delivery perspective and best-practices are applied
• Drive an innovation culture that promotes new thinking and that enables the continual development and improvement of Think Big Analytics consulting services
• Manage, develop and coach Sub-Practice leaders
• Support and promote the full utilization of corporate systems and processes

This position implies strong interactions with the customers, working in a combination of physical and virtual office environments, including home, office & customer site. Local travel up to 70% is expected depending on the location of the candidate with respect to the customer(s) site(s).

Candidate Profile

Successful candidates will have the following profile:

• BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• Have 10+ years industry experience, including experience of leading a consulting organisation;
• Demonstrate industry thought leadership and the ability to influence and build trust at the C and C-1 level;
• An acknowledged and consolidated experience within the Data domain (Data Warehouse, BI, Data Management, Data Analytics, Advanced Analytics, Big Data, etc.), being able to create solid and trustful working relationships with customers, and understand their business strategy and priorities, and use Data & Analytics as an enabler to grow their business.
• Experience in overseeing a portfolio of projects, including delivery of software and services
• Be able to lead, manage, motivate and coach an extended team of subject matter experts and practitioners throughout a multi-country organization
• Demonstrate a commitment to life-long learning and personal development of both themselves and of the extended teams that they manage;
• Possess good analytical and problem-solving skills and be proficient in the use of both written and spoken business English.

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: London

State: Greater London

Community / Marketing Title: Geo Practice Lead Customer Excellence

Job Category: Consulting

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

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