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Services Support Manager

Location: Boston, MA, USA

Notice

This position is no longer open.

Requisition Number: 201533

External Description:

Services Support Manager – New England

Companies are using advanced data analytics to save lives, address environmental issues, improve the customer experience and drive operational effectiveness.  Supporting these complex and mission critical data warehouse and analytical environments is not about the software or hardware, but about the customer journey and experience. Are you ready to be a part of that journey?

What We Do

Teradata empowers companies to achieve high-impact business outcomes. Our focus on business solutions for data warehousing and analytics, coupled with our industry leading technology and architecture expertise, can unleash the potential of great companies.

Our Teradata Customer Services organization is a global team with a local presence.  We leverage our extensive experience and world class tools to enable the very best service and support our customers demand. Using our own advanced analytics tools, technical expertise and operational excellence we partner with our customers on their journey to achieve high-impact business outcomes.

What You’ll Do

As a Services Support Manager for Teradata you will directly/indirectly lead teams of Support Engineers who provide hardware and software support for Teradata customers, including reactive (resolving issues) and proactive work such as: system analysis, account management and development, hardware and software implementations and upgrades.  You will partner with Sales, Engineering, and Support teams to provide “World Class” service to the world’s largest companies, including 24x7 availability.

 

Interesting Work You’ll Do

  • Manage relationships with the world’s largest companies, supporting mission-critical enterprise data warehouse and analytics solutions
  • Identify opportunities to help customers meet their strategic goals
  • Ensure that customers’ data warehouse and analytics solutions support their goals and objectives
  • Develop and deliver executive and operational presentations internally and with customers
  • Recruit and develop a team of Engineers with varying experience to resolve complex hardware and software issues and proactively analyze and update customers’ systems
  • Partner with Sales teams and subject matter experts to identify and implement solutions that produce high-impact insights and tangible value for our customers

 

 

Skills and Experiences You’ll Need to Be Successful

  • BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering or equivalent combination of education and experience
  • 10 years’ experience in computer technology or related fields within the last 12 years
  • Strong written and verbal communication skills
  • Demonstrated leadership in enterprise solutions
  • Experience managing large customer relationships in the technology sector and leading teams supporting mission-critical enterprise data warehouse and analytics solutions
  • Proficient in the use of Microsoft Office suite of applications
  • Teradata does not offer employment sponsorship for this position

 

Ideally, you will also have the following

  • MBA or other advanced degree
  • Previous people management experience
  • Advanced leadership in complex enterprise solutions, analytic environments or data science
  • Teradata Database experience
  • Teradata Certification

 

Benefits You’ll Enjoy

*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.


Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans. 

 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: Boston

State: Massachusetts

Community / Marketing Title: Services Support Manager

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Boston, Massachusetts US

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