Customer Success Associate, Sr.

Requisition Number: 201486

External Description:

Customer Success Associate, Sr.

Teradata IntelliCloud

Location:  San Diego CA
 

The IntelliCloud organization delivers managed cloud solutions to our customers in a highly automated environment. The business is expanding rapidly and seeks flexible, adaptable change agents who will thrive in a highly dynamic environment. We are seeking an individual who is passionate in creating an exceptional customer experience.   You will help drive the effectiveness and efficiency of the Customer Success team by defining and implementing processes to scale.

 

Key Areas of Responsibility

• Provide technical leadership to customers onboarding to IntelliCloud
• Work directly with customers, account teams and cross-functional organizations to guide customers through their journey, ensuring a smooth and positive experience
• Articulate customer business needs to cross-functional organizations and drive delivery of best in class solutions
• Coordinate cross-functional processes to deliver customer needs.
• Maintain customer contact and provide status updates for all outstanding issues.

• Coordinate with customer support to ensure timely closure of quality issues.

• Survey customer experience and work with the Customer Engineering team to build programs to increase customer satisfaction ratings.
• Detect early signals of at-risk renewals and design a playbook to address the risk
• Track, analyze and report customer results and forecasts

 

Qualifications

• Bachelor’s degree in a technical discipline
• 5+ years of experience in an enterprise level customer-facing role
• 2+ years of AWS experience or 2+ Teradata database experience
• Experience with managing multiple simultaneous complex projects
• Experience with Hybrid Cloud deployments
• Experience in a technical role supporting customers
• Understanding of Teradata architecture and supporting applications

• Self-motivated, team-oriented, very responsible, and focused on exceeding customer expectations
• Self-managed, responsive, and dedicated to customer success

• Passion to make customers delighted
• Exceptional customer service skills and ability to handle difficult customer situations

 

Preferred Qualifications

• Master’s degree in Business Technology, Computer Science, Management Information Systems, or Business Administration
• AWS Certified Associate certification
• Teradata Certifications
• PMP certification or project management experience
• CCNA certification or network experience
• Microsoft Office Specialist (MOS) certifications

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Customer Success Associate, Sr.

Job Category: Engineering

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: San Diego, California US