Customer Services Project Manager

Requisition Number: 201344

External Description:

TERADATA BACKGROUND

Teradata offers powerful, enterprise analytic technologies and services. Companies use Teradata solutions to get a single, integrated view of their business so they can make better, faster decisions that drive profitability and growth.

Companies can leverage this integrated view to identify opportunities to increase revenues, decrease costs, and improve relationships. At the same time, Teradata solutions are more cost efficient, simpler to manage and capable of growing with the needs of the business.

With our proven expertise in enterprise data warehousing and best-in-class technology, Teradata can help you see your business like you have never seen it before. To learn more, go Teradata.com.

POSITION SUMMARY

The Project Manager is responsible for planning, scheduling, monitoring, and directing Teradata infrastructure projects for a data warehouse or to implement a solution meeting agreed client requirements and expected Teradata business results. The Project Manager may lead a single project or oversee multiple smaller sub-projects and may act alone or is expected to lead a team or a definable segment of a larger project.

The Project Manager manages Teradata employees and third party contractors to ensure projects meet established time, cost, technical, and quality objectives. The Project Manager develops and manages the projects change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results.  The Project Manager conducts project progress reviews with client and account team personnel, providing contingency and problem resolution plans as required.

The Project Manager supports projects beginning in the pre-contract sales process and will manage them through closeout. 

The Project Manager may be supported by additional Project Managers, and/or Consultants/Engineers. Some travel is likely to be required within APAK region. 

EDUCATION & EXPERIENCE REQUIREMENTS

·       Years Experience	-        5+ years in IT Project Management -        Infrastructure deployment and logistics management.
·       Preferred Professional Certification	-        PMI - Project Manager Professional (PMP) Certification [or equivalent]

KEY AREAS OF RESPONSIBILITY

• Lead the scoping, planning, cost estimating, and pricing of projects. Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the clients business requirements into specific deliverables. Develop and manage project documentation.
• Lead data warehouse or other Teradata solution implementation projects of moderate complexity, or a collection of multiple smaller projects.
• Ensure projects are completed on-time, within budget, and within client expectations for quality and functionality.
• Manage client acceptance of the solution and manage client expectations in line with the agreed statement of work.
• Manage day-to-day relationship with client stakeholders and resolution of all project issues.
• Maintain and communicate project status to all stakeholders in reports and status meetings.
• Identify sales opportunities, participate in pre-sales planning, project pricing, bid review, and presentation of sales proposals. Acquires incremental business within the project through change control.
• Build and manage a project team, including Teradata employees, offshore resources, and contractors.
• Ensure proper set up of the engagement in the time keeping system, ensuring consultants and contractors are always current with their reported time. Produces project financial and status reports.

SCOPE

Manage defined project, including customer, and Teradata internal stakeholders  project team, local and regional management

WORK ENVIRONMENT

Team Focus

Works within a project team environment where results will be based on cooperation with and/or influence of others.

Projects are normally within the context of a solution team, internal team, or other Teradata business units.

Results Orientation

Focuses on results and success, conveying a sense of urgency and driving issues to closure Meets deadlines and produce high quality work

Optimizes use of available resources Relationship Building Relates to people in an open, friendly, accepting manner Shows sincere interest in others and their concerns Initiates and develops relationships with others Travel Will occur, but varies based on project assignment. Primary location will be to service local office but needs to be available to undertake assignments within the Asia Pacific area when required plus attend training in Sydney when required. Assume up to 40% travel when required.

 

Company Culture:

• Must fit in quickly and work with a team of high level IT professionals.
• The environment is one that promotes the development of all of the project staff and allows individuals to use their abilities to the fullest capacity. Opportunities also exist for cross-training and career development

SKILLS

• Project Planning and Organizing  Define project scope, estimate time, cost, and resources requirements. Assess project risk, develop risk mitigation strategies, and support the sales team to develop contracts and project pricing.
• Managing Project Implementation Manage all aspect of post-sale implementation of a project.
• Coaching Provide timely guidance and feedback to help others strengthen specific knowledge and skill areas needed to accomplish a task or solve a problem.
• Business Needs Analysis Ability to define the clients requirements within the context of their business. Ability to assess the opportunities, benefits, risks, and success factors of a potential solution.
• Decision-Making Ability to use logical sound judgment and experience to determine the appropriate course of action based on scenario, procedures, and guidelines, for a given situation.
• Problem-Solving Gather and use information needed to develop effective solutions to difficult problems or situations.
• Facilitation and Meeting Management Guide the activities of an individual, group, or team toward a desired result or outcome. Drive consensus and team ownership of decisions.
• Influencing Others Ability to assert ideas and persuade others to commit action.
• Conflict Management and Negotiation Ability to come to sound agreements with counterparts in business or organizational situations where there is disagreement or differences in interest.
• Procurement/Supplier Management Estimate, plan, and manage the work of subcontractors and other external project resources. Develop and manage subcontracting agreements.
• Requirements Analysis and Management Ability to systematically identify, document, and manage project requirements. Tracing the requirements from source through implementation and verification and controlling all requirements and scope change.
• Communication Demonstrate excellent verbal and written skills, which will be highly desired in this role.

High Performer Characteristics

Client Service Oriented Works to anticipate internal and external client needs.  Has an overriding commitment to client satisfaction.

Innovative and Resourceful Draws from a large pool of diverse resources or information.   Develops new approaches for situations in which standard approaches do not apply.

Adaptable Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change. Accepts and adapts to new or alternative approaches.

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: North Sydney

State: New South Wales

Community / Marketing Title: Customer Services Project Manager

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: North Sydney, New South Wales AU