ITS Support Executive

Requisition Number: 200659

External Description:

Description
Teradata Corporation has been turning innovative decision support technology into business results for over 30 years. This Engineer within Teradata Engineering support team will provide first and second level support for incidents and change requests submitted by a global user community of developers, testers and customer services personnel. This position will be in Hyderabad, India and will be part of the support team that delivers cost effective 7X24X365 support to the Teradata
 
Job Summary
• Provide ITS support at Teradata office in Mumbai, occasional travel to other India offices.
• Work with Voice and data suppliers on any outages - may need out of hours work and weekend work
• Work with remote Teradata network/voice teams to resolve outages and provide support for upgrades – will require out of hours work and weekend work
• Excellent communication skills in English - required for working with remote support staff, attending global conference calls and providing remote support
• Minimum 3 years’ experience working in IT desk-top support

PC Skills
• Assist with PC installations and desk-side support, Windows 7 and Windows 10
• Assist with Apple MAC installations and desk-side support
• Primary contact for office network printers.
• Managing stock, distribution and return of PCs
• PC and MAC troubleshooting skills
• PC hardware maintenance skills – replacing hard drives, upgrading memory, replacing screens, etc

Networking Skills
• Basic understanding of TCPIP
• Responsible for maintaining Network patch panel adding/removing connections.
• Deploying/Managing stock of Cisco IP phones
• Working with remote support teams to resolve hardware/software issues
• Working with local Network cable contractors to resolve/repair Network cabling issues

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: ITS Support Executive

Job Category: IT

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN