Requisition Number:
200394
External Description:
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.
Key Responsibilities
• Develop in-depth knowledge of Teradata products
• Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues
• Recreate problems to assist with root cause analysis
• Interact with Engineering and peers to isolate product defects
• Adhere to Teradata Incident Management Process
• Treat every customer professionally and with respect ensure positive customer experience and satisfaction
• Coordinate proper escalations, where needed, for unresolved issues
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
• Create and share knowledge
• Experience working in a mission critical, 24/7 environment
• Assist in technical mentoring
Basic Qualifications
• Bachelor’s Degree in Computer Science or a related technical discipline 2+ years of experience
• Experience with LINUX and/or other OS environments
• Experience working in a geographically dispersed support team environment
• Demonstrated problem solving skills and analytical ability
• Ability to work effectively both independently and in a team environment
• Strong time management skills and multi-tasking abilities
• Excellent oral and written communication skills
• Experience using a problem ticketing system
• Ability to effectively share technical knowledge
• Willingness to work various shifts as needed and be a part of an on-call rotation
Preferred Qualifications
• Experience supporting customers with complex database systems
• Experience using the command line interface on LINUX
• Intermediate knowledge of SQL and relational database concepts
• Working knowledge of Java, C/C++, XML
• Knowledge of Teradata' System Management applications (Viewpoint, TASM)
• Experience working with Excel, pivot charts and macros
• Familiarity with Teradata's load/unload products (TPT, fastload, mload, fastexport)
• Exposure to query tuning with understanding of Teradata Optimizer and statistics.
• Working knowledge of performance and resource data collection and analysis
CountryEEOText_Description:
City:
Dalian
State:
Liaoning Sheng
Community / Marketing Title:
Product Support Engineer II
Job Category:
Engineering
Company Profile:
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
LinkedIn Remote:
Location_formattedLocationLong:
Dalian, Liaoning Sheng CN