Product Support Engineer - Hardware , Linux

Requisition Number: 200273

External Description:

Title: Hardware Product Support Engineer

We are searching for an exceptional individual to join an agile team of Teradata hardware experts.  He/she will provide advanced-level performance troubleshooting and problem resolution for Teradata computers, disk array sub-systems and tape storage sub-systems. They will act as the final escalation point for the Teradata Global Support Center for all hardware performance-related issues and provide leadership for crisis management.  They are responsible for ensuring that Teradata remains a stable, reliable solution for the customer.

He/she will be challenged with managing complete Teradata product knowledge focused on hardware, firmware, systems, sub-systems and components, as well as user devices, drivers and networks.  In addition, they will remain current on new technology innovations that influence Teradata’s performance, as well as quickly learning the impact of undocumented customer system configurations which support and interface with Teradata.

 SKILLS & ATTRIBUTES

Have a 'test to break' attitude
Have a strong desire for quality, and an attention to detail
Excellent trouble-shooting, debugging and analytical skills
Experience in SAN/Storage or NetApp server
Excited by the challenge of the unknown
Ability to work effectively in a team environment composed of peers and cross-functional members worldwide
Have the tact and diplomacy for maintaining a cooperative relationship with engineering development
Ability to be focused, and be a self-starter
Judgment skills needed to assess high-risk areas of a system problem, on which to focus efforts
Ability to be available for a 7x24 on-call rotation. 7x24 operation requires flexibly working alternate non-standard shifts.
Should be a fast learner with very good written and oral communication skills.
 

MINIMUM REQUIREMENTS

BS/BA degree in Computer Engineering; or an Associates degree with field service experience
Minimum of 1 year hardware service/support experience, working with board-level components
Experience using command line syntax for diagnostics and configuration
 

PREFERRED QUALIFICATIONS

2+ years hardware service/support experience, working with board-level components
Experience navigating in a Windows environment
2+ years experience in a shell scripting environment
Hardware break/fix experience
Hardware and/or software testing experience
Knowledge of functional, volume performance and regression testing

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: Product Support Engineer - Hardware , Linux

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN