Technical Support Engineer
Location: Tijuana, Mexico MX
Requisition Number: 205612
Position Title: Customer Technical Support Specialist I
Technical Support Engineer
Location: Tijuana, BC, Mexico
Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.
What We Do
Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with our Cloud Analytics and Database tools. Along with incident management and initial problem-solving capabilities for the world’s leading analytics platform and database, you will provide technical/functional knowledge necessary to resolve customer problems.
What You’ll Do:
As a Technical Support Engineer at Teradata Tijuana, you will partner with customers and perform troubleshooting activities that include isolating technical problems and working with Product Support Engineers to resolve customer issues. You will play a key role in communicating the solution to the Customer via incident management and case-handling systems. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.
Interesting Work You’ll Do
- Apply search tools to identify previously developed solutions and recognize patterns and symptoms
- Research information and gather analysis
- Identify and share known solutions from the knowledge base
- Help end-users implement solutions
- Track, monitor and maintain incident progress
- Work set schedules including weekends and holidays
Skills and Experience You’ll Need to Be Successful
- Fluent in English & Spanish (Effective oral and written communications skills required)
- BA/BS in Computer Science or equivalent experience
- 0-2 years of Technical Support related experience
- Work schedule flexibility required
- USA B1 Visa Required (or ability to obtain)
Ideally, you will also have the following:
- Knowledge of Support Center procedures and troubleshooting protocols
- Knowledge of UNIX, Linux, Windows and other current operating systems
- Knowledge of Teradata support tools including the installation of remote tools
Community / Marketing Title: Technical Support Engineer
Job Category: Customer Support
Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here: Teradata Response to COVID-19
With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.
We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.
Location_formattedLocationLong: Tijuana, Mexico MX