Helpdesk Support
Location: Taguig, Metro Manila, Philippines
Notice
Requisition Number: 205574
External Description:
HELPDESK SUPPORT (open to FRESH GRADUATES)
Responsibilities:
- Service Desk Support
- Receive and log service requests and incident reports to the system
- Triage requests and incidents to respective groups
- Monitoring
- Monitor core ingestion and processing applications
- Verify core ingestion and processing applications are running according to schedule
- Routine log analysis of core ingestion and processing applications for anomalies and act to resolve them.
- Start / stop / restart failed jobs where known issues exist and clear instructions are available in the runbook to provide guidance on how to resolve the issue.
- Verify external tool data access connections are operating as expected.
- Diagnosis and problem analysis
- Review application logs of long running applications / jobs to identify root cause
- Review job run times of core ingestion and processing applications / jobs and compare and verify they are meeting expected SLAs. Document and report skew against historical data.
- Review incidents weekly for commonalities and recommend approach to reduce the incident count. Support work efforts for addressing application issues.
- Operations Manual Maintenance
- Provide regular updates to the Operations Manual as required
Minimum Qualifications:
- Must be a graduate of any IT-related or Engineering courses
- Willing to work on shifting schedule including night shift
- Good communication skills in English
- A passion for learning and personal development
- The talent to recognize and define problems and develop customized solutions.
- The openness to travel and work from customer sites if needed.
- Knowledge and background in programming
Preferred Qualifications:
- Familiar with relational databases and SQL
- Knowledge in relational data modelling principles
- Knowledge in Linux/Unix
- Knowledge on ITIL and/or IT Service Management
CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
City: TAGUIG CITY
State: National Capital Region
Community / Marketing Title: Helpdesk Support
Job Category: IT
Company Profile:
LinkedIn Remote:
Location_formattedLocationLong: TAGUIG CITY, Abra PH