Helpdesk Support

Requisition Number: 205574

External Description:

HELPDESK SUPPORT (open to FRESH GRADUATES)

Responsibilities:

• Service Desk Support
  • Receive and log service requests and incident reports to the system
  • Triage requests and incidents to respective groups

• Monitoring
  • Monitor core ingestion and processing applications
  • Verify core ingestion and processing applications are running according to schedule
  • Routine log analysis of core ingestion and processing applications for anomalies and act to resolve them.
  • Start / stop / restart failed jobs where known issues exist and clear instructions are available in the runbook to provide guidance on how to resolve the issue.
  • Verify external tool data access connections are operating as expected.

• Diagnosis and problem analysis
  • Review application logs of long running applications / jobs to identify root cause
  • Review job run times of core ingestion and processing applications / jobs and compare and verify they are meeting expected SLAs. Document and report skew against historical data.
  • Review incidents weekly for commonalities and recommend approach to reduce the incident count. Support work efforts for addressing application issues.

• Operations Manual Maintenance
  • Provide regular updates to the Operations Manual as required

 Minimum Qualifications:

• Must be a graduate of any IT-related or Engineering courses
• Willing to work on shifting schedule including night shift
• Good communication skills in English
• A passion for learning and personal development
• The talent to recognize and define problems and develop customized solutions.
• The openness to travel and work from customer sites if needed.
• Knowledge and background in programming

Preferred Qualifications:

• Familiar with relational databases and SQL
• Knowledge in relational data modelling principles
• Knowledge in Linux/Unix
• Knowledge on ITIL and/or IT Service Management

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: TAGUIG CITY

State: National Capital Region

Community / Marketing Title: Helpdesk Support

Job Category: IT

Company Profile:

LinkedIn Remote:

Location_formattedLocationLong: TAGUIG CITY, Abra PH