Logistics Coordinator

Requisition Number: 205325

External Description:

Logistics RRT Coordinator
Location: Tijuana, BC, Mexico 

The Logistics Coordinator is a key role into Service Spare Parts. This role is the entry point into Service Parts and has the responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global base. The role of the Logistics Coordinator is a global role and may be asked to perform duties for countries across the globe. All transactional work will be done in English, on a global basis, 7X24X365 and requires excellent oral and written communication skills.

What You’ll Do

• Multitask by reviewing NFO (next flight out) service spare parts orders, sourcing decisions based on business rules and conditions, providing information such as order status and part number
• Handle the coordination, management of importing/exporting Teradata spares from our 3PLs (UPS) to the local warehouse and/or end customer.
  • This includes working with Teradata’s 3rd party provider (Flextronics), Freight Forwarders and Brokers for customs clearance at the country level
• Work with the Field Account Teams, Customer Service, CSR, and 3PL to arrange and manage local deliveries & escalations of critical (NFO) orders to ensure that all delivery requirements are met to satisfy customer expectations
• Compile weekly NFO report for global communication to logistics managers
• Review and manage the tracking of CRU (customer replaceable units) orders, returns, and required letters.
  • Engage with the field, customers, and finance for completion of the inventory process to avoid customer billing and lost inventory
• CRU invoicing process as required for spares inventory for customers where defective parts are not returned or lost.
• Manage 3rd party spares order processing and communication to order status

 

Your Background

• Fluent in English (Excellent verbal, written and visual presentation skills)
• Bachelor’s Degree
• 1+ year of professional work experience in a related field
• Ability to work a flexible schedule/various shifts
• Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred.
• Computer literacy and knowledge of MS Office applications
• Demonstrated ability to understand the fundamental principles of Customer Service and Service Spare Parts as stated within procedures/process and can communicate those principles
• Experience with Oracle Systems is a PLUS, not required

Communication Skills Required

• Listening: Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the workplace, on the telephone or other electronic mediums
• Oral Communication: Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner; Ability to listen to internal/external customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request
• Written Communication: Demonstrates the ability to respond to emails, in a clear and concise manner. Ability fill out forms, system input, etc. with accuracy. Accurately communicates information received from others.
• Problem Solving: Demonstrates the ability to understand the fundamental principles and elements of problem-solving techniques and can follow and/or execute procedures and guidelines set by Teradata. Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: Logistics Coordinator

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Tijuana, Mexico MX