Technical Support Specialist

Location: Tijuana, Mexico MX

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Requisition Number: 205323

Position Title: Customer Technical Support Specialist I

External Description:

Technical Support Specialist
Location; Tijuana, BC, Mexico

Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers?  If so, a position as a Technical Support Specialist on Teradata’s Base Support team is a great fit for you.

What We Do

The Teradata Technical Support team is a 24x7 high-volume global support center. Along with incident management and initial problem-solving capabilities for the world’s leading analytics platform and database, we provide technical/functional knowledge necessary to resolve customer problems.

What You’ll Do

As a Technical Support Specialist on Teradata’s Base Support team, you will provide frontline support, perform troubleshooting activities that include isolating technical problems and working with Product Support Engineers to resolve customer issues. You will play a key role in communicating the solution to the Customer via incident management and case-handling systems. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.

Interesting Work You’ll Do

  • Accept and respond to incoming calls and emails
  • Apply search tools to identify previously developed solutions and recognize patterns and symptoms
  • Research information and gather analysis
  • Identify and share known solutions from the knowledge base
  • Help end-users implement solutions
  • Track, monitor and maintain incident progress
  • Work set schedules including weekends and holidays

Skills and Experience You’ll Need to Be Successful

  • Fluent in English (Effective oral and written communications skills required)
  • BA/BS in Computer Science or equivalent experience
  • 0-2 years of Technical Support related experience
  • 24x7 Support required

Ideally, you will also have the following 

  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of UNIX, Linux, Windows and other current operating systems
  • Knowledge of Teradata support tools including the installation of remote tools

CountryEEOText_Description:

City: Tijuana

State: Mexico

Community / Marketing Title: Technical Support Specialist

Job Category: Customer Support

Company Profile:

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Tijuana, Mexico MX

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