Product Support Engineer

Location: Hyderabad, Andhra Pradesh IN

Apply

Requisition Number: 205303

Position Title: Product Support Engineer II

External Description:

Title:  GSO Product Support Engineer G9

UDA – Teradata Vantage/Big Data

What We Do

Teradata delivers business outcome led through technology-enabled solutions in the areas that matter most – from operational excellence and asset optimization, to customer experience and product innovation, to finance transformation and risk mitigation.  We work with leading businesses in over 75 countries worldwide. Our clients include many of the top performers and best-known brands in telecom, transportation, consumer packaged goods, financial services and manufacturing.  We focus on turning the most complex and challenging data sets into high-value assets that produce high-impact insights and tangible value for the business. We empower companies to achieve high-impact business outcomes. Our focus on business solutions for analytics, coupled with our industry leading technology and architecture expertise, can unleash the potential of great companies.

Teradata and Amazon Web Services (AWS)

Teradata Hybrid Cloud

Case Study: How Netflix leverages Teradata

Awards and Recognition

What You’ll Do:  (job summary including something about work environment)

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Responsibilities

  • Develop in-depth knowledge of Teradata products
  • Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues
  • Recreate problems to assist with root cause analysis
  • Interact with Engineering and peers to isolate product defects
  • Adhere to Teradata Incident Management Process
  • Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
  • Coordinate proper escalations, where needed, for unresolved issues
  • Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
  • Create knowledge on new learnings
  • Experience working in a mission critical, 24/7 environment
  • Assist in technical mentoring

Basic Qualifications

  • Experience with LINUX and/or other OS environments
  • Experience working in a geographically dispersed support team environment
  • Demonstrated problem solving skills and analytical ability
  • Ability to work effectively both independently and in a team environment
  • Strong time management skills and multi-tasking abilities
  • Excellent oral and written communication skills
  • Experience using a problem ticketing system
  • Ability to effectively share technical knowledge

Bachelor’s Degree in Computer Science or a related technical discipline 2+ years of experience

Specific Qualifications

  • Working knowledge of scripting languages such as Python or Shell
  • Working knowledge of Docker and Kubernetes
  • Working knowledge of database and SQL
  • Basic understanding of security and authentication mechanisms such as Kerberos and LDAP
  • Working knowledge of Linux System administration
  • Hands on programming skills with Java or C/C++
  • Working knowledge of network architecture
  • Working knowledge of Big Data technologies such as Hadoop, Presto and Aster

CountryEEOText_Description:

City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: Product Support Engineer

Job Category: Engineering

Company Profile:

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN

.

© 2018, Teradata. All rights reserved. | Privacy | Terms of Use | Fraud Alert | Tracking Consent | Teradata is an Equal Opportunity Employer | www.teradata.com