Cloud Support Engineer

Requisition Number: 202212

External Description:

What You’ll Do: 

Teradata Product Support Engineers are key members of an expert team of support analysts focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will develop a deep understanding of the Teradata Database and its associated tools/platforms. The ideal candidate is a highly motivated and creative support analyst who is ready to contribute to Teradata's success.

Key Responsibilities:

• Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
• Replicate problems to assist with root cause analysis
• Interact with Engineering and peers to isolate product defects
• Adhere to Teradata Incident Management Process
• Identify and implement process, product and tool improvement
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Coordinate proper escalations, where needed, for unresolved issues
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
• Create knowledge on new learnings
• Experience working in a mission-critical, 24/7 environment
• Technical mentoring of team members

 

Basic Qualifications

• Local to San Diego, CA or willing to relocate
• Ability to work in the US without Employment/Visa sponsorship
• Proficient with Linux environments
• Demonstrated problem-solving skills and analytical abilities
• Ability to work effectively both independently and in a team environment
• Bachelor’s Degree in Computer Science or a related technical discipline 
• 5+ years of experience in a customer-facing support role (internal or external customers)
• Experience supporting a cloud environment (AWS, Azure, Google Cloud, etc.)

 

Preferred Qualifications 

• Proficient with Teradata Database and tools with a broad understanding of Teradata’s products
• Ability to troubleshoot complex software problems and dive into technical details in Teradata Open Platforms (Teradata on AWS, Azure, and VMWare)
• Good understanding of Agile principles, experienced in Agile practices in development and support.
• Experience with large-scale distributed software systems.
• Experience with Big Data platform technologies, extensive knowledge of data integration, enterprise data warehouse, data lake, and analytical ecosystem.

Benefits You’ll Enjoy
Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage. Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans. 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Cloud Support Engineer

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: San Diego, California US